81 + Interview Questions in OFFICE COMMUNICATION IN GENERAL AWARENESS Page 2 InterviewSolution

51.	The one who delivers the messages is called the – (a) Communicator (b) Sender (c) Signalling (d) None of these
Answer» (a) Communicator

Discussion

52.	Write the names of any two mediums of oral communication.
Answer» Radio. Telephone.

Discussion

53.	The letter that is written as an answer to the letter of enquiry is – (a) Reference letter (b) Quotation letter (c) Patrol letter (d) Letter of Acquaintance
Answer» (b) Quotation letter

Discussion

54.	Explain four barriers to communication.
Answer» Four barriers to communication: Due to the ambiguity in the language of the message, it is difficult to understand the message in the right sense. Noise is the main obstacle to communication. Due to noise, there is difficulty in getting the information. Organizational structure plays an important role in communication. The more levels that the transmitters will pass through, the more obstacles will arise. Weak leadership results in many obstacles in communication.

54.

Explain four barriers to communication.

Answer»

Four barriers to communication:

Due to the ambiguity in the language of the message, it is difficult to understand the message in the right sense.
Noise is the main obstacle to communication. Due to noise, there is difficulty in getting the information.
Organizational structure plays an important role in communication. The more levels that the transmitters will pass through, the more obstacles will arise.
Weak leadership results in many obstacles in communication.

Discussion

55.	Which of the following statements is false? (a) Single-way communication is upward (b) Single-way communication is written and oral (c) Exchange of ideas is done in communication (d) Communication is a process
Answer» (a) Single-way communication is upward

Discussion

56.	In the informal groups, the flow of messages is – (a) From Top to bottom (b) Diagonal (c) From bottom to top (d) All of the above
Answer» (d) All of the above

Discussion

57.	Which of these is not a part of communication on the basis of flow? (a) Downward Communication (b) External Communication (c) Flat Communication (d) Saleable Communication
Answer» (a) Downward Communication

Discussion

58.	“Communication is the process of transmitting meaning from person to person in terms of ideas or information”. Who said this? (a) Newman and Summer (b) Louis A. Allen (c) Keith Davis (d) Leon Megginson
Answer» (d) Leon Megginson

Discussion

59.	The word ‘Again’ is written while – (a) Inquiries have to be answered (b) Sales have to be increased (c) The location change is required (d) An important thing remains to be written in the letter
Answer» (d) An important thing remains to be written in the letter

Discussion

60.	When the goods are not sent by order the following types of letters are written – (a) Letter of Inquiry (b) Complaint Letter (c) Circular Letter (d) Letter of agreement
Answer» (b) Complaint Letter

Discussion

61.	Write two important points of communication.
Answer» The message should be clear and precise. The language of the message should be humble.

Discussion

62.	Write two techniques of written communication.
Answer» Reports Suggestion Books.

Discussion

63.	The letter was written to give information about the location of the business that has changed – (a) Enquiry Letter (b) Patrol Letter (c) Reference Letter (d) Introduction Letter
Answer» (c) Reference Letter

Discussion

64.	State two points of suggestions to prevent barriers in communication.
Answer» The objectives of communication should be clear. Simple and easy-to-understand language should be used.

Discussion

65.	Why is ‘again’ word written in the business letters?
Answer» If, after the end of the letter, it seems that if there is any important thing left to be written, then in such a situation, after writing the letter, P.S. again is written and the author can re-sign it after writing the additional matter.

Discussion

66.	What is the most important advantage of written communication?
Answer» It is always available as proof.

Discussion

67.	The higher authorities have the flow of information from the subordinate officers/ employees in – (a) upward communication (b) Downward transmission (c) Flat communication (d) Distributed communication
Answer» (b) Downward transmission

Discussion

68.	What is a business letter?
Answer» The correspondence done in letter form between two parties in connection with a business activity is called a business letter.

Discussion

69.	State two features of a good business letter.
Answer» The clarity of the letter. The completeness of the letter.

Discussion

70.	Describe four characteristics of a good business letter.
Answer» Four characteristics of a business letter are: While writing a letter, you should use elegant and polite language. While composing a letter, the compatibility to its objective should be adopted with perfection. Every fact written in the letter should be true and reliable. A good business letter should have the quality of neatness.

70.

Describe four characteristics of a good business letter.

Answer»

Four characteristics of a business letter are:

While writing a letter, you should use elegant and polite language.
While composing a letter, the compatibility to its objective should be adopted with perfection.
Every fact written in the letter should be true and reliable.
A good business letter should have the quality of neatness.

Discussion

71.	Which all languages are used in non-verbal communication?
Answer» Facial expressions, eye expression, physical expression, eye-contact, shaking the head, etc.

Discussion

72.	Verbal communication is divided into how many parts?
Answer» Oral Communication. Written Communication.

Discussion

73.	What do you mean by verbal communication?
Answer» Verbal communication is the use of sounds and words to express yourself, especially in contrast to using gestures and mannerism.

Discussion

74.	Which of these is not an advantage of verbal communication? (a) It saves time and labour (b) Immediate redressal of confusion and clearance (c) Secrecy of message (d) None of them
Answer» (d) None of them

Discussion

75.	Communication between different hierarchy level managers is called – (a) Downwards (b) Levelled (c) Diagonal (d) All of the above
Answer» (c) Diagonal

Discussion

76.	Which of the following must be an essential element in a business letter? (a) Clarity (b) Attraction (c) Modesty (d) All of the above
Answer» (d) All of the above

Discussion

77.	Which of the following is not a type of non-verbal communication? (a) Notice (b) Back pat (c) Eye contact (d) the shrug of the shoulders
Answer» Notice is not a type of non-verbal communication.

Discussion

78.	Must have effective communication – (a) Direct (b) One-way (c) Two-way (d) Bi-directional
Answer» (c) Two-way

Discussion

79.	Which of these is communication technology – (a) Fax (b) E-mail (c) SMS (d) All of the above
Answer» (d) All of the above

Discussion

80.	Confirmation is necessary for effective communication because – (a) This speeds up the message (b) This message displays the intellectual capacity of postulates (c) It facilitates co-ordination (d) It tells the sender whether the receiver has understood the meaning of the message or not.
Answer» (d) It tells the sender whether the receiver has understood the meaning of the message or not.

Discussion

81.	When the sender and the receiver understand the message differently in different ways, this barrier is called – (a) Barrier of post (b) The barrier of organization structure (c) Barrier of language (d) Emotional barrier
Answer» (c) Barrier of language

Discussion

Explore topic-wise InterviewSolutions in .

The one who delivers the messages is called the – (a) Communicator (b) Sender (c) Signalling (d) None of these

Write the names of any two mediums of oral communication.

The letter that is written as an answer to the letter of enquiry is – (a) Reference letter (b) Quotation letter (c) Patrol letter (d) Letter of Acquaintance

Explain four barriers to communication.

Which of the following statements is false? (a) Single-way communication is upward (b) Single-way communication is written and oral (c) Exchange of ideas is done in communication (d) Communication is a process

In the informal groups, the flow of messages is – (a) From Top to bottom (b) Diagonal (c) From bottom to top (d) All of the above

Which of these is not a part of communication on the basis of flow? (a) Downward Communication (b) External Communication (c) Flat Communication (d) Saleable Communication

“Communication is the process of transmitting meaning from person to person in terms of ideas or information”. Who said this? (a) Newman and Summer (b) Louis A. Allen (c) Keith Davis (d) Leon Megginson

The word ‘Again’ is written while – (a) Inquiries have to be answered (b) Sales have to be increased (c) The location change is required (d) An important thing remains to be written in the letter

When the goods are not sent by order the following types of letters are written – (a) Letter of Inquiry (b) Complaint Letter (c) Circular Letter (d) Letter of agreement

Write two important points of communication.

Write two techniques of written communication.

The letter was written to give information about the location of the business that has changed – (a) Enquiry Letter (b) Patrol Letter (c) Reference Letter (d) Introduction Letter

State two points of suggestions to prevent barriers in communication.

Why is ‘again’ word written in the business letters?

What is the most important advantage of written communication?

The higher authorities have the flow of information from the subordinate officers/ employees in – (a) upward communication (b) Downward transmission (c) Flat communication (d) Distributed communication

What is a business letter?

State two features of a good business letter.

Describe four characteristics of a good business letter.

Which all languages are used in non-verbal communication?

Verbal communication is divided into how many parts?

What do you mean by verbal communication?

Which of these is not an advantage of verbal communication? (a) It saves time and labour (b) Immediate redressal of confusion and clearance (c) Secrecy of message (d) None of them

Communication between different hierarchy level managers is called – (a) Downwards (b) Levelled (c) Diagonal (d) All of the above

Which of the following must be an essential element in a business letter? (a) Clarity (b) Attraction (c) Modesty (d) All of the above

Which of the following is not a type of non-verbal communication? (a) Notice (b) Back pat (c) Eye contact (d) the shrug of the shoulders

Must have effective communication – (a) Direct (b) One-way (c) Two-way (d) Bi-directional

Which of these is communication technology – (a) Fax (b) E-mail (c) SMS (d) All of the above

Confirmation is necessary for effective communication because – (a) This speeds up the message (b) This message displays the intellectual capacity of postulates (c) It facilitates co-ordination (d) It tells the sender whether the receiver has understood the meaning of the message or not.

When the sender and the receiver understand the message differently in different ways, this barrier is called – (a) Barrier of post (b) The barrier of organization structure (c) Barrier of language (d) Emotional barrier