24 + Interview Questions in Technical Support Interview Questions in Technical Support Tutorial Page 1 InterviewSolution

1.	You Performed A Parallel Installation Of Windows Xp (home Edition) To Resolve Certain Problems On A Customer’s Computer. After Installation, The Customer Says She Can See The Previous Profile Folders In Documents & Settings But When She Tries To Open Then, She Gets An “access Denied” Error. What Can You Do To Remove The “access Denied” Problem?
Answer» BOOT into Safe MODE, Right Click on the OLD PROFILE Folder, Go to SECURITY – Advanced and give Ownership to the new user. Boot into Safe Mode, Right Click on the Old Profile Folder, Go to Security – Advanced and give Ownership to the new user.

1.

You Performed A Parallel Installation Of Windows Xp (home Edition) To Resolve Certain Problems On A Customer’s Computer. After Installation, The Customer Says She Can See The Previous Profile Folders In Documents & Settings But When She Tries To Open Then, She Gets An “access Denied” Error. What Can You Do To Remove The “access Denied” Problem?

Answer»

BOOT into Safe MODE, Right Click on the OLD PROFILE Folder, Go to SECURITY – Advanced and give Ownership to the new user.

Boot into Safe Mode, Right Click on the Old Profile Folder, Go to Security – Advanced and give Ownership to the new user.

Discussion

2.	You Are A Desktop Support Technician. A User Calls And Complains That Till Yesterday He Was Able To View His Cd Drive In His Computer. But Today When He Turned On His Computer, He Is Not Able To View The Cd Rom Drive In “my Computer”. What Can Be Done To Fix This Problem?
Answer» Open the Windows Registry EDITOR and Delete the UPPER and Lower Filter KEYS. Open the Windows Registry Editor and Delete the Upper and Lower Filter Keys.

2.

You Are A Desktop Support Technician. A User Calls And Complains That Till Yesterday He Was Able To View His Cd Drive In His Computer. But Today When He Turned On His Computer, He Is Not Able To View The Cd Rom Drive In “my Computer”. What Can Be Done To Fix This Problem?

Answer»

Open the Windows Registry EDITOR and Delete the UPPER and Lower Filter KEYS.

Open the Windows Registry Editor and Delete the Upper and Lower Filter Keys.

Discussion

3.	If You Turn On A Pc And The Bootup Process Halts And You Get The Error Message “non System Disk Or Disk Error…replace And Press Any Key When Ready…” What Do You Think Could Be The Problem?
Answer» A non BOOTABLE FLOPPY DISK is in the Floppy disk DRIVE and it should be REMOVED. A non bootable Floppy Disk is in the Floppy disk drive and it should be removed.

3.

If You Turn On A Pc And The Bootup Process Halts And You Get The Error Message “non System Disk Or Disk Error…replace And Press Any Key When Ready…” What Do You Think Could Be The Problem?

Answer»

A non BOOTABLE FLOPPY DISK is in the Floppy disk DRIVE and it should be REMOVED.

A non bootable Floppy Disk is in the Floppy disk drive and it should be removed.

Discussion

4.	What Is The Command To Convert A Fat32 File System To Ntfs?would There Be Any Loss Of Data?
Answer» The command is: CONVERT : /fs:NTFS. There will be no EFFECT on the data. (Data will be safe).But REMEMBER this: if you want to convert NTFS partition BACK to FAT32, you will have to reformat that partition and select the FAT32 file system. The command is: CONVERT : /fs:NTFS. There will be no effect on the data. (Data will be safe).But remember this: if you want to convert NTFS partition back to FAT32, you will have to reformat that partition and select the FAT32 file system.

4.

What Is The Command To Convert A Fat32 File System To Ntfs?would There Be Any Loss Of Data?

Answer»

The command is: CONVERT : /fs:NTFS. There will be no EFFECT on the data. (Data will be safe).But REMEMBER this: if you want to convert NTFS partition BACK to FAT32, you will have to reformat that partition and select the FAT32 file system.

The command is: CONVERT : /fs:NTFS. There will be no effect on the data. (Data will be safe).But remember this: if you want to convert NTFS partition back to FAT32, you will have to reformat that partition and select the FAT32 file system.

Discussion

5.	You Need To Dualboot A Computer With Windows Xp And Windows Me. You Need All The Partitions To Be Accesible From Both The Operating Systems. Which File System Would You Use In This Scenario?
Answer» FAT32 FAT32

5.

You Need To Dualboot A Computer With Windows Xp And Windows Me. You Need All The Partitions To Be Accesible From Both The Operating Systems. Which File System Would You Use In This Scenario?

Answer»

FAT32

Discussion

6.	Very Frequently, Users In Your Office Put Floppy Disks In The Drives And Forget To Take Them Out. This Results In Bootup Problems And Results In Support Requests. How Would You Stop This Computer From Looking In The A: Drive For Boot Files First.
Answer» CHANGE the BOOT ORDER in BIOS Change the Boot Order in BIOS

6.

Very Frequently, Users In Your Office Put Floppy Disks In The Drives And Forget To Take Them Out. This Results In Bootup Problems And Results In Support Requests. How Would You Stop This Computer From Looking In The A: Drive For Boot Files First.

Answer»

CHANGE the BOOT ORDER in BIOS

Change the Boot Order in BIOS

Discussion

7.	A Customer Calls And Says He Is Unable To Get On-line. He Uses A Cable Connection To Connect To The Internet On A Windows Xp Computer. You Ping 127.0.0.1 On His Computer And Get The Results That All The Packets Are Lost. What Should You Do Next?
Answer» REBUILD the TCP/IP STACK in the USERS COMPUTER Rebuild the TCP/IP Stack in the users computer

7.

A Customer Calls And Says He Is Unable To Get On-line. He Uses A Cable Connection To Connect To The Internet On A Windows Xp Computer. You Ping 127.0.0.1 On His Computer And Get The Results That All The Packets Are Lost. What Should You Do Next?

Answer»

REBUILD the TCP/IP STACK in the USERS COMPUTER

Rebuild the TCP/IP Stack in the users computer

Discussion

8.	Mark Uses Windows Xp Professional And Is Connected To The Internet Directly Through A Dsl Line. He Wants To Know How He Could Enable The Filtering Of Packets And Get Rid Of The Harmful Incoming Data. What Would You Tell Him?
Answer» ENABLE the FIREWALL Enable the Firewall

8.

Mark Uses Windows Xp Professional And Is Connected To The Internet Directly Through A Dsl Line. He Wants To Know How He Could Enable The Filtering Of Packets And Get Rid Of The Harmful Incoming Data. What Would You Tell Him?

Answer»

ENABLE the FIREWALL

Enable the Firewall

Discussion

9.	Why 8085 Processor Is Called 8 Bit Processor?
Answer» It is called 8 bit processor as it has 8 bit ALU (ARITHMETIC LOGIC UNIT). It is called 8 bit processor as it has 8 bit ALU (Arithmetic Logic Unit).

9.

Why 8085 Processor Is Called 8 Bit Processor?

Answer»

It is called 8 bit processor as it has 8 bit ALU (ARITHMETIC LOGIC UNIT).

It is called 8 bit processor as it has 8 bit ALU (Arithmetic Logic Unit).

Discussion

10.	What Are The Components Needed To Set-up A Basic Home Network?
Answer» LAN CARDS. LAN CABLES. Router/Hub.

10.

What Are The Components Needed To Set-up A Basic Home Network?

Answer»

LAN CARDS.
LAN CABLES.
Router/Hub.

Discussion

11.	Name Some Of The Ports Available In A Computer?
Answer» Some of the COMMONLY available PORTS in a Computer are as follows: 1. Keyboard & Mouse Ports – Also known as PS/2 ports. 2. USB Ports. 3. VGA Ports. 4. Sound Ports. 5. LAN Port – Also known as Ethernet Port. Some of the commonly available ports in a Computer are as follows: 1. Keyboard & Mouse Ports – Also known as PS/2 ports. 2. USB Ports. 3. VGA Ports. 4. Sound Ports. 5. LAN Port – Also known as Ethernet Port.

11.

Name Some Of The Ports Available In A Computer?

Answer»

Some of the COMMONLY available PORTS in a Computer are as follows:
1. Keyboard & Mouse Ports – Also known as PS/2 ports.
2. USB Ports.
3. VGA Ports.
4. Sound Ports.
5. LAN Port – Also known as Ethernet Port.

Some of the commonly available ports in a Computer are as follows:
1. Keyboard & Mouse Ports – Also known as PS/2 ports.
2. USB Ports.
3. VGA Ports.
4. Sound Ports.
5. LAN Port – Also known as Ethernet Port.

Discussion

12.	Lights On A Modem / Lan Card?
Answer» Generally, there are 04 lights. They indicate the following: 1. Power LIGHT: Shows if the device (Modem)is getting Power SUPPLY or not. 2. Link Light: INDICATES if the device is getting broadband/internet signals properly from the ISP. 3. DATA Light: Indicates wether the internet is working or not. 4. Connectivity Light: Indicates the Modem is connected to a PC or not. Generally, there are 04 lights. They indicate the following: 1. Power Light: Shows if the device (Modem)is getting Power Supply or not. 2. Link Light: Indicates if the device is getting broadband/internet signals properly from the ISP. 3. Data Light: Indicates wether the internet is working or not. 4. Connectivity Light: Indicates the Modem is connected to a PC or not.

12.

Lights On A Modem / Lan Card?

Answer»

Generally, there are 04 lights. They indicate the following:
1. Power LIGHT: Shows if the device (Modem)is getting Power SUPPLY or not.
2. Link Light: INDICATES if the device is getting broadband/internet signals properly from the ISP.
3. DATA Light: Indicates wether the internet is working or not.
4. Connectivity Light: Indicates the Modem is connected to a PC or not.

Generally, there are 04 lights. They indicate the following:
1. Power Light: Shows if the device (Modem)is getting Power Supply or not.
2. Link Light: Indicates if the device is getting broadband/internet signals properly from the ISP.
3. Data Light: Indicates wether the internet is working or not.
4. Connectivity Light: Indicates the Modem is connected to a PC or not.

Discussion

13.	What Are The Hardware Components Of A Desktop Computer / Laptop?
Answer» The Hardware Components of a Desktop Computer / Laptop are as follows: The Processor (CPU) Motherboard RAM (Random Access MEMORY) Power Supply – SMPS (SWITCH MODE Power Supply) Hard-disk Drives CD/DVD-ROM Drives Floppy Disk Drive SOUND Card Graphics (Display) Card Keyboard Mouse Monitor The Hardware Components of a Desktop Computer / Laptop are as follows:

13.

What Are The Hardware Components Of A Desktop Computer / Laptop?

Answer»

The Hardware Components of a Desktop Computer / Laptop are as follows:

The Processor (CPU)
Motherboard
RAM (Random Access MEMORY)
Power Supply – SMPS (SWITCH MODE Power Supply)
Hard-disk Drives
CD/DVD-ROM Drives
Floppy Disk Drive
SOUND Card
Graphics (Display) Card
Keyboard
Mouse
Monitor

The Hardware Components of a Desktop Computer / Laptop are as follows:

Discussion

14.	How You Keep Yourself Updated With The Current Technology?
Answer» I KEEP myself connected with social networking sites, the first platform for any technological ADVANCEMENT news and ALSO keep surfing on the latest TECHNOLOGY on internet. I keep myself connected with social networking sites, the first platform for any technological advancement news and also keep surfing on the latest technology on internet.

14.

How You Keep Yourself Updated With The Current Technology?

Answer»

I KEEP myself connected with social networking sites, the first platform for any technological ADVANCEMENT news and ALSO keep surfing on the latest TECHNOLOGY on internet.

I keep myself connected with social networking sites, the first platform for any technological advancement news and also keep surfing on the latest technology on internet.

Discussion

15.	Name Some Of The Latest Computer Processors?
Answer» Intel Pentium QUAD Core, Intel I3, I5 and I7 processor are some of the LATEST COMPUTER Processor. Intel Pentium Quad Core, Intel I3, I5 and I7 processor are some of the latest Computer Processor.

15.

Name Some Of The Latest Computer Processors?

Answer»

Intel Pentium QUAD Core, Intel I3, I5 and I7 processor are some of the LATEST COMPUTER Processor.

Intel Pentium Quad Core, Intel I3, I5 and I7 processor are some of the latest Computer Processor.

Discussion

16.	What Do You Mean By Osi?
Answer» OSI STANDS for open system interconnection. It is a standard description or a reference model of how message should be CONVEYED between any TWO points within a telecommunication network. It is made up of several layers and each layer PROVIDES SERVICES to the layer above. OSI stands for open system interconnection. It is a standard description or a reference model of how message should be conveyed between any two points within a telecommunication network. It is made up of several layers and each layer provides services to the layer above.

16.

What Do You Mean By Osi?

Answer»

OSI STANDS for open system interconnection. It is a standard description or a reference model of how message should be CONVEYED between any TWO points within a telecommunication network. It is made up of several layers and each layer PROVIDES SERVICES to the layer above.

OSI stands for open system interconnection. It is a standard description or a reference model of how message should be conveyed between any two points within a telecommunication network. It is made up of several layers and each layer provides services to the layer above.

Discussion

17.	What Do You Mean By Dhcp?
Answer» DHCP stands for Dynamic Host Configuration Protocol, it is a NETWORK protocol, and it enables the SERVER to assign AUTOMATICALLY, IP address to a computer. DHCP stands for Dynamic Host Configuration Protocol, it is a network protocol, and it enables the server to assign automatically, IP address to a computer.

17.

What Do You Mean By Dhcp?

Answer»

DHCP stands for Dynamic Host Configuration Protocol, it is a NETWORK protocol, and it enables the SERVER to assign AUTOMATICALLY, IP address to a computer.

DHCP stands for Dynamic Host Configuration Protocol, it is a network protocol, and it enables the server to assign automatically, IP address to a computer.

Discussion

18.	What Is The Disadvantage Of Microprocessor?
Answer» It has a LIMITATION on the size of the data, ALSO most MICROPROCESSOR does not SUPPORT FLOATING point operations. It has a limitation on the size of the data, also most microprocessor does not support floating point operations.

18.

What Is The Disadvantage Of Microprocessor?

Answer»

It has a LIMITATION on the size of the data, ALSO most MICROPROCESSOR does not SUPPORT FLOATING point operations.

It has a limitation on the size of the data, also most microprocessor does not support floating point operations.

Discussion

19.	What Is Latch?
Answer» It is a TEMPORARY storage DEVICE CONTROLLED by a timing signal, which can store 1 or 0. It is a D-type flip flop storage device. It is a temporary storage device controlled by a timing signal, which can store 1 or 0. It is a D-type flip flop storage device.

19.

What Is Latch?

Answer»

It is a TEMPORARY storage DEVICE CONTROLLED by a timing signal, which can store 1 or 0. It is a D-type flip flop storage device.

It is a temporary storage device controlled by a timing signal, which can store 1 or 0. It is a D-type flip flop storage device.

Discussion

20.	What Does It Mean By Interrupt?
Answer» To perform a particular TASK, INTERRUPT is a SIGNAL send by external device to the PROCESSOR. To perform a particular task, interrupt is a signal send by external device to the processor.

20.

What Does It Mean By Interrupt?

Answer»

To perform a particular TASK, INTERRUPT is a SIGNAL send by external device to the PROCESSOR.

To perform a particular task, interrupt is a signal send by external device to the processor.

Discussion

21.	What Is Stack And Can We Use Rom As Stack?
Answer» STACK is a portion of RAM used for SAVING the content of the program COUNTER and general purpose registers. ROM cannot be used as a stack, as it is not possible to write on ROM. Stack is a portion of RAM used for saving the content of the program counter and general purpose registers. ROM cannot be used as a stack, as it is not possible to write on ROM.

21.

What Is Stack And Can We Use Rom As Stack?

Answer»

STACK is a portion of RAM used for SAVING the content of the program COUNTER and general purpose registers. ROM cannot be used as a stack, as it is not possible to write on ROM.

Stack is a portion of RAM used for saving the content of the program counter and general purpose registers. ROM cannot be used as a stack, as it is not possible to write on ROM.

Discussion

22.	What Is Chip Set? How Is It Different From Processor And Motherboard?
Answer» Chipset is one of the processing devices in a computer. It is a number of integrated circuits, designed to control how information travels between other components and processor. It is a group of microchip to WORK as a UNIT to perform one or more related functions. While motherboard is where all other components like CPU, Memory, Sockets for external connectors and drives are attached. Chipset is a BUILT in feature of Motherboard. While, processor is a main integrated circuit block, which does the function according to the instruction of a computer program. It is based on the logical, arithmetical and input/output of the SYSTEM. Chipset is one of the processing devices in a computer. It is a number of integrated circuits, designed to control how information travels between other components and processor. It is a group of microchip to work as a unit to perform one or more related functions. While motherboard is where all other components like CPU, Memory, Sockets for external connectors and drives are attached. Chipset is a built in feature of Motherboard. While, processor is a main integrated circuit block, which does the function according to the instruction of a computer program. It is based on the logical, arithmetical and input/output of the system.

22.

What Is Chip Set? How Is It Different From Processor And Motherboard?

Answer»

Chipset is one of the processing devices in a computer. It is a number of integrated circuits, designed to control how information travels between other components and processor. It is a group of microchip to WORK as a UNIT to perform one or more related functions. While motherboard is where all other components like CPU, Memory, Sockets for external connectors and drives are attached.
Chipset is a BUILT in feature of Motherboard. While, processor is a main integrated circuit block, which does the function according to the instruction of a computer program. It is based on the logical, arithmetical and input/output of the SYSTEM.

Chipset is one of the processing devices in a computer. It is a number of integrated circuits, designed to control how information travels between other components and processor. It is a group of microchip to work as a unit to perform one or more related functions. While motherboard is where all other components like CPU, Memory, Sockets for external connectors and drives are attached.
Chipset is a built in feature of Motherboard. While, processor is a main integrated circuit block, which does the function according to the instruction of a computer program. It is based on the logical, arithmetical and input/output of the system.

Discussion

23.	What Are The Sequence Of Things Done By The Bios When You Turn On Your Computer?
Answer» Sequence of things done by the BIOS when you TURN on your Computer: Check the CMOS for Custom Settings LOAD the interrupt Handlers and Device DRIVERS Initialize Registers and POWER Management Perform POST (Power On Self Test) Display SYSTEM Settings Determine which devices are Bootable Initialize the Bootstrap sequence Sequence of things done by the BIOS when you turn on your Computer:

23.

What Are The Sequence Of Things Done By The Bios When You Turn On Your Computer?

Answer»

Sequence of things done by the BIOS when you TURN on your Computer:

Check the CMOS for Custom Settings
LOAD the interrupt Handlers and Device DRIVERS
Initialize Registers and POWER Management
Perform POST (Power On Self Test)
Display SYSTEM Settings
Determine which devices are Bootable
Initialize the Bootstrap sequence

Sequence of things done by the BIOS when you turn on your Computer:

Discussion

24.	What Are The Functions Of Bios?
Answer» Some FUNCTIONS of BIOS: Performs a POST (Power-On Self Test) for all the different Hardware Components in the SYSTEM to make sure everything is working properly. Activating other BIOS Chips on different cards installed in the computer, for example, SCSI and Graphics Cards. Provides a set of low-level suiting that the Operating System uses to INTERFACE different Hardware devices. BIOS manages things in your computer like the Keyboard, Monitor, Serial and Parallel PORTS especially when the computer is Booting up. Manage the settings for Hard-disk DRIVES, System Clock etc. Some functions of BIOS:

24.

What Are The Functions Of Bios?

Answer»

Some FUNCTIONS of BIOS:

Performs a POST (Power-On Self Test) for all the different Hardware Components in the SYSTEM to make sure everything is working properly.
Activating other BIOS Chips on different cards installed in the computer, for example, SCSI and Graphics Cards.
Provides a set of low-level suiting that the Operating System uses to INTERFACE different Hardware devices. BIOS manages things in your computer like the Keyboard, Monitor, Serial and Parallel PORTS especially when the computer is Booting up.
Manage the settings for Hard-disk DRIVES, System Clock etc.

Some functions of BIOS:

Discussion

Explore topic-wise InterviewSolutions in .

You Are A Desktop Support Technician. A User Calls And Complains That Till Yesterday He Was Able To View His Cd Drive In His Computer. But Today When He Turned On His Computer, He Is Not Able To View The Cd­ Rom Drive In “my Computer”. What Can Be Done To Fix This Problem?

If You Turn On A Pc And The Boot­up Process Halts And You Get The Error Message “non­ System Disk Or Disk Error…replace And Press Any Key When Ready…” What Do You Think Could Be The Problem?

What Is The Command To Convert A Fat32 File System To Ntfs?would There Be Any Loss Of Data?

You Need To Dual­boot A Computer With Windows Xp And Windows Me. You Need All The Partitions To Be Accesible From Both The Operating Systems. Which File System Would You Use In This Scenario?

Very Frequently, Users In Your Office Put Floppy Disks In The Drives And Forget To Take Them Out. This Results In Boot­up Problems And Results In Support Requests. How Would You Stop This Computer From Looking In The A: Drive For Boot Files First.

A Customer Calls And Says He Is Unable To Get On-line. He Uses A Cable Connection To Connect To The Internet On A Windows Xp Computer. You Ping 127.0.0.1 On His Computer And Get The Results That All The Packets Are Lost. What Should You Do Next?

Mark Uses Windows Xp Professional And Is Connected To The Internet Directly Through A Dsl Line. He Wants To Know How He Could Enable The Filtering Of Packets And Get Rid Of The Harmful Incoming Data. What Would You Tell Him?

Why 8085 Processor Is Called 8 Bit Processor?

What Are The Components Needed To Set-up A Basic Home Network?

Name Some Of The Ports Available In A Computer?

Lights On A Modem / Lan Card?

What Are The Hardware Components Of A Desktop Computer / Laptop?

How You Keep Yourself Updated With The Current Technology?

Name Some Of The Latest Computer Processors?

What Do You Mean By Osi?

What Do You Mean By Dhcp?

What Is The Disadvantage Of Microprocessor?

What Is Latch?

What Does It Mean By Interrupt?

What Is Stack And Can We Use Rom As Stack?

What Is Chip Set? How Is It Different From Processor And Motherboard?

What Are The Sequence Of Things Done By The Bios When You Turn On Your Computer?

What Are The Functions Of Bios?

You Are A Desktop Support Technician. A User Calls And Complains That Till Yesterday He Was Able To View His Cd Drive In His Computer. But Today When He Turned On His Computer, He Is Not Able To View The Cd Rom Drive In “my Computer”. What Can Be Done To Fix This Problem?

If You Turn On A Pc And The Bootup Process Halts And You Get The Error Message “non System Disk Or Disk Error…replace And Press Any Key When Ready…” What Do You Think Could Be The Problem?

You Need To Dualboot A Computer With Windows Xp And Windows Me. You Need All The Partitions To Be Accesible From Both The Operating Systems. Which File System Would You Use In This Scenario?

Very Frequently, Users In Your Office Put Floppy Disks In The Drives And Forget To Take Them Out. This Results In Bootup Problems And Results In Support Requests. How Would You Stop This Computer From Looking In The A: Drive For Boot Files First.