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_2.7+a=_6.4. PLEASE ANSWERE |
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Answer» -step explanation: Ownership: It is important to establish who in the organization structure is responsible for achievement which performance metric. Krispy Meal has to consider this very carefully. As explained in the problem, many key management functions like decisions about the MENU and its preparation are determined by a core team. Similarly, the centralized core team is HANDLING finance and marketing. However, at the branch level, managers of various operational functions can be HELD accountable for performance of that specific process. For example, the chief at a particular branch can be held accountable for the quality of food prepared in that branch (Dimension: Quality). Similarly, the head of the ORDER taking staff at a particular branch can be held accountable for the overtime that the staff at putting in at that branch (Dimension: Resource utilization). (b) Achievability: Be |
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