1.

Can You Name 3 Types Of Sla?

Answer»

1. Service based SLA : An agreement for all the customer using the services being delivered by the service provider.
2. Customer based SLA : An Agreement with an individual customer GROUP, COVERING all the services they use.
3. MULTI level SLA : The SLA is SPLIT into the DIFFERENT levels, each addressing different set of customers for the same services, in the same SLA.

1. Service based SLA : An agreement for all the customer using the services being delivered by the service provider.
2. Customer based SLA : An Agreement with an individual customer group, covering all the services they use.
3. Multi level SLA : The SLA is split into the different levels, each addressing different set of customers for the same services, in the same SLA.


Discussion

No Comment Found

Related InterviewSolutions