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InterviewSolution
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What Is Service Level Management? |
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Answer» The goals of SLM as defined by ITIL are to maintain and improve IT service QUALITY through a constant cycle of agreeing, MONITORING, and reporting upon IT service achievements and instigation of actions to eradicate inadequate service in line with BUSINESS or cost JUSTIFICATION. Through these methods, a better relationship between IT and its Customers can be DEVELOPED. The goals of SLM as defined by ITIL are to maintain and improve IT service quality through a constant cycle of agreeing, monitoring, and reporting upon IT service achievements and instigation of actions to eradicate inadequate service in line with business or cost justification. Through these methods, a better relationship between IT and its Customers can be developed. |
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