Total quality MANAGEMENT (TQM) is a philosophy that focuses on meeting the needs of the customer. TQM is not inspection, but actually the prevention of defects. It involves everyone in the organization. Just-in-time is a philosophy that focuses on reducing inventory and other wastes and on the production of the right number of items at the right time. Reengineering focuses on IMPROVING BUSINESS processes in order to improve efficiency. Each of these techniques strives to allow more responsive and more EFFICIENT production leading to higher quality and higher customer satisfaction.

Total quality management (TQM) is a philosophy that focuses on meeting the needs of the customer. TQM is not inspection, but actually the prevention of defects. It involves everyone in the organization. Just-in-time is a philosophy that focuses on reducing inventory and other wastes and on the production of the right number of items at the right time. Reengineering focuses on improving business processes in order to improve efficiency. Each of these techniques strives to allow more responsive and more efficient production leading to higher quality and higher customer satisfaction.