Today’s OM environment is more global, more SERVICE oriented, and uses more information TECHNOLOGY than that of even a few years ago. Companies can outsource STEPS of their operation easier. Now even service operations are outsourced off-shore. Information technology allows companies to cooperate more closely, creating TIGHTER supply chains, quicker response and less waste. Specific FEATURES include greater outsourcing, greater use of information technology, and deeper cooperation in the supply chain.

Today’s OM environment is more global, more service oriented, and uses more information technology than that of even a few years ago. Companies can outsource steps of their operation easier. Now even service operations are outsourced off-shore. Information technology allows companies to cooperate more closely, creating tighter supply chains, quicker response and less waste. Specific features include greater outsourcing, greater use of information technology, and deeper cooperation in the supply chain.