1.

Do You Know What Are The Factors That Contribute To Projecting A Positive Image Of Yourself To The Customer?

Answer»

In the telemarketing industry it is critical that you know how to USE your voice and choose your words to project a positive IMAGE while placing or taking a CALL.

Factors that impact image over the TELEPHONE are:

  • Vocal quality
  • Vocal tone
  • Rate of speech
  • Pitch of the tone
  • Attitude
  • Body language
  • Use of appropriate words

In the telemarketing industry it is critical that you know how to use your voice and choose your words to project a positive image while placing or taking a call.

Factors that impact image over the telephone are:


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