1.

How do you handle upset patients who present you with a complaint?

Answer»

Sir, the first thing to do is to calm them down so I will empathize with the PATIENT and will TRY to connect with them without losing my temper. Listen to their problems CAREFULLY and identify the problem and find a solution for it. If the problem is out of my coverage area, I will SEEK HELP from my supervisor and explain to him the situation and will do as I am told.



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