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How do you manage deliveries when customer is not satisfied with product/service? |
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Answer» Free of charge delivery or subsequent delivery is made when customer is not satisfied with product or good or lesser quantity of good is delivered and company has to initiate a return as per customer request. In this delivery, customer is not charged for shipping of goods. Steps to be followed in case of Return request − Credit Memo − This is done when customer wants refund for the delivered goods. System creates credit memo sales document to customer with reference to sales order. Subsequent delivery − This includes free of charge delivery of disputed goods to the customer. This is required when incorrect quantity of goods is delivered to customer. Creating a return request in system − T-Code − VA01 |
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