1.

How does a service desk work in Jira?

Answer»

In Jira, the service desk works in the following WAY:

  • The client EXPRESSES a demand for the service agents through an entryway. This can also be done via email.
  • Then, a service desk sees the demand in their Jira Service Desk line. They further investigate the issue.
  • The client and different MEMBERS can use the ENTRY or email to discuss about the demand with the ASSIGNED service desk agent, who works in the Jira Service Desk.
  • Finally, the specialist finishes the task and the client demand is fulfilled.


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