Oftentimes this question gauges whether someone understands the POSITION of operations manager and has a decent understanding of what scope the job ENTAILS. An operations manager has to DEAL with small scale conflicts, discipline, and office regulations.
Oftentimes this means effectively communicating with/being ATTENTIVE to, individual employees to ensure that personal conflicts or GRIEVANCES are allayed. Be prepared to be asked about specific examples where a decision that you made influenced a situation either positively or negatively.

Oftentimes this question gauges whether someone understands the position of operations manager and has a decent understanding of what scope the job entails. An operations manager has to deal with small scale conflicts, discipline, and office regulations.
Oftentimes this means effectively communicating with/being attentive to, individual employees to ensure that personal conflicts or grievances are allayed. Be prepared to be asked about specific examples where a decision that you made influenced a situation either positively or negatively.