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Answer» Procedure
- Concrete can be ordered telephonically via our central orders department in the various regions
- Place orders at least 24 hours in ADVANCE
- Confirm your order by 12h00 the day before delivery
- All account customers must fax an OFFICIAL order number to our Central Orders Department
- Same day orders will be accommodated if our delivery schedule allows it and the available time is suitable for the customer’s needs
- Special concrete mix requirements can be met, subject to the outcome of trials in our labs by our technical team
- When placing orders, customers will be asked about the application as well as the strength of concrete they require
- If help is required to specify the concrete mix design, please contact the local Lafarge Technical Department
After Hours and Weekend Deliveries
- After hours pours should be arranged with the Lafarge District Sales Manager
- After hours pours will incur extra costs
- Requirements for pours on Sundays should be discussed with the Lafarge Districts Sales Manager
- SUNDAY deliveries will also incur extra costs
Cancellations
- Cancellations for concrete orders must be done by 15h00 at the latest on the day prior to the pour
- Late cancellations will incur extra cost. If the concrete has been loaded before cancellation, the customer
- will be charged for the full load of concrete
Payments
- Orders being paid for in cash will only be confirmed once payment has been received
- Payments by cheque to the value of R5000 and over must be bank guaranteed
- INTERNET payments must be done at least 48 hours in advance
- Customers should fax the proof of payment through to the Lafarge Central Orders Department at least four WORKING hours before dispatch of the order is required
Part Load Charges: Loads less than 3m3 will attract a part load charge
Pumping
- The Lafarge concrete pumping service needs to be booked one week in advance
- At least 24 hour notice should be given to cancel a pump booking. Cancellation of a pump on the same day will incur a cancellation fee
Quality Control: Lafarge Technical Department conducts random quality control testing on all Readymix concrete that is supplied Procedure After Hours and Weekend Deliveries Cancellations Payments Part Load Charges: Loads less than 3m3 will attract a part load charge Pumping Quality Control: Lafarge Technical Department conducts random quality control testing on all Readymix concrete that is supplied
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