1.

How would you resolve the issues of challenging customers?

Answer»

Amazon valued its customers most and is STRICTLY committed to customer service. These questions can allow you to SHOW your skill in dealing with customers. If you did not have any experience like this, you can simply explain where you had to deal with difficult people.

  • When you are talking or listening to them, KEEP your COMMUNICATION professional, friendly and respectful.
  • Stay calm and don’t take it personally. Always remember that customer is upset because of the product or services provided to them, not because of you.
  • Be an active listener as it helps you to understand their concerns better and how to MAKE the situation better.


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