1.

In Itil V3 A Help Desk Is A Component Of A Service Desk. Justify This Statement.

Answer»

A HELP Desk with ITIL v3 best practices, is one component of the overall SERVICE management and will FEED information to a Service Desk through software and process hooks. Specifically, the functions outlined in the Service OPERATIONS section of the ITIL core service lifecycles are Help Desk functions. These functions include:

1. Event Management
2. Incident Management
3. REQUEST Management
4. Problem Management
5. Access Management
These are not the only functions that a best ....

A Help Desk with ITIL v3 best practices, is one component of the overall service management and will feed information to a Service Desk through software and process hooks. Specifically, the functions outlined in the Service Operations section of the ITIL core service lifecycles are Help Desk functions. These functions include:

1. Event Management
2. Incident Management
3. Request Management
4. Problem Management
5. Access Management
These are not the only functions that a best ....


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