1.

In Your Opinion, What Should An Sla Contain?

Answer»

1.Service name
2.Clearance information (with location and DATE)
3.Contract duration
4.Description/ DESIRED customer outcome
5.Service and asset criticality
6.Reference to further CONTRACTS which also apply (e.g. SLA MASTER Agreement)

1.Service name
2.Clearance information (with location and date)
3.Contract duration
4.Description/ desired customer outcome
5.Service and asset criticality
6.Reference to further contracts which also apply (e.g. SLA Master Agreement)


Discussion

No Comment Found

Related InterviewSolutions