Answer» - Consumer Protection Act, 1986 is an Act of the Parliament of India enacted in 1986 to protect the interests of the consumers in India. Of the various measures adopted for consumer protection, Consumer Protection Act is the . , most important one.
- This Act protects consumers from defective products, services, irrelevant business policies and cheating.
- Under the aegis of this Act and Indian legal system, a three level (tier) complain redressal system has been set up. The three tier includes complainredressal at:
(a) District level,
(b) State level and
(C) National level. - Consumers who feel cheated can complain at courts set-up at these three levels and obtain quick solution that too at very less expense.
- The Consumer Protection Forum which has been set up under the direction of Consumer Protection Law, encourages and protects the rights of consumers.
The Act has given several rights and responsibilities to the consumer.
They are: (A) Rights: - Safety
- Information
- Choice
- Representation
- Redressal
- Consumer education
(B) Responsibilities: - Conscious use of the Rights
- Beware of the misleading advertisements
- Care during purchase
- Solicit for a bill
- Solicit a high quality
- Registration of genuine complaints
- Spread of consumerism
- Environmental protection
- Not to involve in unethical activities
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