On the server side, EPO consists of three SEPARATE services:

• The ePO Server service, RESPONSIBLE for the direct handling of Agent-to-Server COMMUNICATION;
• The Event Parser service, responsible for the insertion of NEW client-generated events into the ePO database;
• The ePO Server Application Server service, where all logic takes place and which also allows you to manage ePO.

Under certain circumstances, particularly when there is a problem with the database, it is possible the Event Parser service stops working. This prevents new events from being added to the database, essentially leaving you blind. Check whether the Event Parser service is running and correct any problems if this is not the case.

On the server side, ePO consists of three separate services:

Under certain circumstances, particularly when there is a problem with the database, it is possible the Event Parser service stops working. This prevents new events from being added to the database, essentially leaving you blind. Check whether the Event Parser service is running and correct any problems if this is not the case.