1.

Manuj bought a packet of chips from a local shopkeeper and found that the ingredients given on the label were not legible. He complained about it to the company. The company sent a written apology stating that they will make sure that existing packets are withdrawn from the market and new packets with legible labels are soon made available.State the consumer right which Manuj exercised.

Answer»

Right to be informed/Right to be heard.

Right to be informed: It refers to that right of consumer which states that a consumer has a right to have complete information on the basis of which he decides to buy goods or services. Such information relate to quality, purity, potency, standard, date of manufacture, method of use, etc. of the commodity.

OR

Right to be heard: It refers to that right of consumer which states that a consumer has a right to file a complaint and to be heared in case of dissatisfaction with a product or a service.



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