Hi, can anyone help please,

My Asus ZenPad tablet; has stopped working; I am able to boot it into safe mode, but then only have the option to 'reboot system now' or 'wipe data/factory reset' to factory settings. I have read that re-setting to factory settings may solve the problem, but I need to rescue some files first. Does anyone know if there is a chance of doing this on an Android? I hooked it up to my PC but it is not showing any files.

Any help appreciated, thanksIf your able to boot to SAFEMODE and have a MicroSD card inserted if it has one, you MIGHT be able to backup to MicroSD and then remove microSD and then factory reset.Hi DaveLembke,

Thanks for your reply, I do have an SD card, but not certain how I can download to it. I can GET into safe mode, that ALLOWS me to boot up (as does the on button currently), but then it just KEEPS alerting me to what programs and processes are not able to run, then it seems pretty unresponsive. So doesn't seem like any opportunity to download anything.The ZenPad Manual will have a guide to backups and factory restore...