Hi, I noticed that when I turned on my PC this morning my internet wasn't working right and could not browse the web or use programs that require net access. Which was strange because it said my internet was very good and running at 54mbps. I tried repairing then rebooting windows but still no internet. I then tried a norton full system scan but no luck. As I thought it could not get any worse after I rebooted a second time it changed my theme from WinXP to Windows classic I checked display properties and the theme had been deleted, luckily I have a backup drive from which I was able to retrieve the theme, My knowlage on this subject is very slim so I have no idea on how to fix my internet.Lets look at a HJT log and see if it reveals anything.

Download HijackThis.exe

* Double-CLICK on the installer you just downloaded.
* Click on the Install button to install.
* It will by default install to the directory - C:\Program Files\Trend Micro\HijackThis
* Please do not change the default install location.
* Upon install, HijackThis should open for you.

* Next click on the Do a system scan and save a log file button.
* HijackThis will scan and then a log will open in notepad.
* Copy and then PASTE the log in your next reply.Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:05:08 p.m., on 20/01/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\TortoiseSVN\bin\TSVNCache.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Steam\Steam.exe
C:\Program Files\Belkin\Belkin 802.11g Wireless PCI Card Configuration Utility\utility.exe
C:\Program Files\Xfire\xfire.exe
C:\WINDOWS\system32\wuauclt.exe
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\coIEPlg.dll
O2 - BHO: {cdc787b4-c29a-4f4a-2bd4-41dd0067ccc6} - {6ccc7600-dd14-4db2-a4f4-a92c4b787cdc} - C:\WINDOWS\system32\cpunrqvg.dll (file missing)
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: (no name) - {76F262CF-0308-0FB4-F7A3-043266F3A47C} - C:\Program Files\Sshgqfqf\ihzcuyvr.dll (file missing)
O2 - BHO: e404 helper - {F10587E9-0E47-4CBE-84AE-7DD20B8684BB} - C:\Program Files\Helper\superfindout.dll
O2 - BHO: e404 helper - {F10587E9-0E47-4CBE-84AE-7DD20B8684CC} - C:\Program Files\Helper\superfindout.dll
O2 - BHO: (no name) - {FA16FE06-B462-470E-9653-79C54B1871FF} - C:\WINDOWS\system32\cbxvuvu.dll (file missing)
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\CoIEPlg.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"
O4 - HKLM\..\Run: [Medichi] medichi.exe
O4 - HKLM\..\Run: [Medichi2] medichi2.exe
O4 - HKLM\..\Run: [Kernel32] C:\WINDOWS\system32\drivers\svchost.exe
O4 - HKLM\..\Run: [SC2] C:\Program Files\SecCenter\scprot4.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"
O4 - HKCU\..\Run: [Acme.PCHButton] C:\PROGRA~1\PRESAR~1\Presario\XPHWWRP4\plugin\bin\PCHButton.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Uniblue RegistryBooster 2] C:\Program Files\Uniblue\RegistryBooster 2\RegistryBooster.exe /S
O4 - HKCU\..\Run: [Firewall auto setup] C:\DOCUME~1\Owner\LOCALS~1\Temp\winlogon.exe
O4 - HKCU\..\Run: [Steam] "C:\Program Files\Steam\Steam.exe" -silent
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - S-1-5-18 Startup: Xfire.lnk = C:\Program Files\Xfire\xfire.exe (User 'SYSTEM')
O4 - .DEFAULT Startup: Xfire.lnk = C:\Program Files\Xfire\xfire.exe (User 'Default user')
O4 - Startup: Xfire.lnk = C:\Program Files\Xfire\xfire.exe
O4 - Global Startup: Belkin 802.11g Wireless PCI Card Configuration Utility.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} (OnlineScanner Control) - http://www.eset.eu/buxus/docs/OnlineScanner.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1193513486234
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1193513461562
O16 - DPF: {B020B534-4AA2-4B99-BD6D-5F6EE286DF5C} (Symantec Download Bridge) - https://atl.img.digitalriver.com/v2.0-img/operations/symbizpr/xcontrol/SymDlBrg.cab
O16 - DPF: {B7D07999-2ADB-4AEB-997E-F61CB7B2E2CD} (TSEasyInstallX Control) - http://www.trendsecure.com/easy_install/_activex/en-US/TSEasyInstallX.CAB
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O20 - AppInit_DLLs: murka.dat
O20 - Winlogon Notify: cbxvuvu - cbxvuvu.dll (file missing)
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate NOTICE - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe

--
End of file - 7752 bytes
This computer has many infections that will require multiple steps in order to clean.

---------------

Open HijackThis and select Do a system scan only.

Place a check mark next to the following entries:

O2 - BHO: {cdc787b4-c29a-4f4a-2bd4-41dd0067ccc6} - {6ccc7600-dd14-4db2-a4f4-a92c4b787cdc} - C:\WINDOWS\system32\cpunrqvg.dll (file missing)
O2 - BHO: (no name) - {76F262CF-0308-0FB4-F7A3-043266F3A47C} - C:\Program Files\Sshgqfqf\ihzcuyvr.dll (file missing)
O2 - BHO: e404 helper - {F10587E9-0E47-4CBE-84AE-7DD20B8684BB} - C:\Program Files\Helper\superfindout.dll
O2 - BHO: e404 helper - {F10587E9-0E47-4CBE-84AE-7DD20B8684CC} - C:\Program Files\Helper\superfindout.dll
O2 - BHO: (no name) - {FA16FE06-B462-470E-9653-79C54B1871FF} - C:\WINDOWS\system32\cbxvuvu.dll (file missing)
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O20 - AppInit_DLLs: murka.dat
O20 - Winlogon Notify: cbxvuvu - cbxvuvu.dll (file missing)

Close all windows except for HijackThis and click Fix checked.

Exit Hijackthis.

---------------

Follow this link to install LSPFix to try to repair the internet connection. Also look towards the bottom of the page for the tutorial: Using LSP-Fix to remove Spyware & Hijackers

--------------

Download SDFix.exe and save it to your Desktop.

Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)

Please then reboot your computer in Safe Mode by doing the following:

• Restart your computer
• After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
• Instead of Windows loading as normal, the Advanced Options Menu should appear;
• Select the first option, to run Windows in Safe Mode, then press Enter.
  
• Choose your usual account.
• Open the extracted SDFix folder and double click RunThis.bat to start the script.
  
• Type Y to begin the cleanup process.
  
• It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
• Press any Key and it will restart the PC.
• When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
  
• Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
  (Report.txt will also be copied to Clipboard).
  
• Finally add the contents of the Report.txt in your next post along with a new HijackThis log

• Link #1
  
• Link #2
  
• Link #3

• Close any open Web browsers. (Firefox, Internet Explorer, etc)
• Close/disable all anti virus and anti malware programs so they do not interfere with Combofix. <-- IMPORTANT
  • Click on this link to see a list of programs that should be disabled. If yours is not listed and you don't know how to disable it, please ask.
• Double click combofix.exe & follow the prompts.
• 
  
  • From the keyboard select 1 and press Enter[/COLOR]
  • When finished, it will produce a log for you.
  • Post that log in your next reply.
  Do not mouseclick combofix's window while it's running.
  The scan will temporarily disable your desktop.
  If interrupted it may leave your computer frozen.
  If this occurs, please reboot to restore the desktop.
  
  
  Next post please add
  Combofix log

I have norton 2008 running.

• Click on this link to see a list of programs that should be disabled.
  
  NORTON ANTIVIRUS
  Please navigate to the system tray on the bottom right hand corner and look for a sign.
  
  * right-click it -> chose "Disable Auto-Protect."
  * select a duration of 5 hours (this assures no interference with the cleanup of your pc)
  * click "Ok."
  * a popup will warn that protection will now be disabled and the sign will now look like this:
  
  You succesfully disabled the Norton Antivirus Guard.