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Answer» I have the ANTIVIRUS soft virus. where it prompts you to buy the software to get rid of various viruses that it says it found on my laptop. i was unable to do anything with my laptop (because it kept saying that everything i tried to run was infected) until i changed my startup programs. then i was able to follow the directions in "Read this before requesting malware removal help" post. now i am posting the logs.
[Saving space, attachment deleted by ADMIN]Please visit this webpage for a tutorial on downloading and running ComboFix:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix
See the area: Using ComboFix, and when done, post the log back here.here's the combofix log
[Saving space, attachment deleted by admin]Please download Stealth MBR Rootkit Detector by GMER from GMER.net, and SAVE to your Desktop.
- Double-click mbr.exe to start the program.
- When done scanning, it will save a log on the Desktop called mbr.log.
- Please post the contents of that log in your next reply.
mbr log
[Saving space, attachment deleted by admin]Please download Profiles by noahdfear.- Save it to your desktop.
- Double-click profiles.exe and post its log when you reply
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- Download Win32kDiag from any of the following locations and save it to your Desktop.
- Double-click Win32kDiag.exe to run Win32kDiag and let it FINISH.
- When it states "Finished! Press any key to exit...", press any key on your keyboard to close the program.
- Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as a reply to this topic.
Due to lack of feedback, this topic is now closed. If you need the topic re-opened, PM a moderator and they shall unlock it.
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