I have a Dell 1545 INSPIRON laptop with a Dell 968 AIO wireless printer. Let me state up front even though I enjoy learning from FORUMS like this one I am not very skilled. Back in February I had some TYPE of virus, malware or . Anyway I overwrote my SOFTWARE to take it back to factory settings and ever since then I have not been able to print and I have been working on this issue ever since when time permits. As of now I can print a test page. The test page states ( WINDOWS PRINTER TEST PAGE...Congratulations  If you can read this information, you have correctly installed your Dell 968 AIO printer on Jim-PC. But yet, I can't print any web pages or email attachments like I used to do. Any and all ideas and help will be appreciated.

Thanks
Jim
Lima, OhioLet me assume you are using Windows XP.
When yup go to printer you should SEE a box like this

[recovering disk space - old attachment deleted by admin] Quote from: Geek-9pm on April 05, 2011, 12:03:03 PM

Let me assume you are using Windows XP...