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Solve : Canon Pixma 760 problems- please help?

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My canon printer- the Pixma 760 just started not printing anything from the black 3e tank. It will print all the other COLORS and black from the 6 tank- just not text from 3e. I've deep cleaned the nozzle several times, replaced the ink cartridge and contacted Canon who was not very helpful other than offering that I should buy another Canon printer. On the nozzle check it does not EVEN try to print from the 3e, seems almost if there is a problem possibly in the software recognizing that color but I'm not sure. Any input would be greatly appreciated before I have to go buy a new printer! THANK you.
Did you try to uninstall/reinstall printer, update/reinstall drivers, disconnect printer from POWER source, and computer for a few minutes, reconnect?Yes I did try to unplug/reinstall, ETC. Thank you for the suggestion thoughSame thing happens with self-test?



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