Solve : CD-Rom Error, Paging Operation?

1.	Solve : CD-Rom Error, Paging Operation?
Answer» Hello, I just bought a new computer and after installing several programs and games with the CD-Rom drive, it suddenly stopped allowing me to install. Example, when I pop a CD in to install a game, it starts up and the screen comes up with the button to install. When I CLICK it, the Installshield starts and the setup bar GETS to 100%, then freezes for about 2 minutes. Then, it exits out back to desktop. I checked Administrative tools>Event Viewer>System and saw this: Event ID 51. "An error was detected on device \Device\CdRom1 during a paging operation." This occurs on both the CD-Rom drive and the DVD drive, so I'm assuming something was installed incorrectly. I looked this up and read that it might be happening if my hard drive and CD drives are on the same controller/cable, but I'm not sure if that's the reason. How do I check to see if this is the cause, and if that's what it is, how do I move the CD-Rom drive to another controller?If this is a new computer, then send it to the manufacturer, and have the part(s) replaced for no charge... [glb]Flame[/glb]Thanks, but I'd like to look at other solutions beforehand. How would I check to see what controller the devices are on, and if I find that they are on the same controller, change to a different one?sb2440........If you have a cd drive and a DVD drive as well as a hard drive ....I wouldnt think they would be on the same IDE cable ....because .......there is only 2 plugs PER IDE cable ......( actually theres 3 ...but it goes into the MOBO? Also...if you go into the bios .........you will probably see the hard drive identified as the primary master ......and the one of the media drives identified as the secondary master and the other one refered to as the secondary slave . If your pc is new , I would assume your O/S is XP either home or Pro ....Have you gone to the M/S update site and D/L all available updates ? http://v5.windowsupdate.microsoft.com/v5consumer/default.aspx?ln=en-us Do both of you media drives play a cd ok ? And does the DVD player play a DVD ? Some thing else you could try is to uninstall both of those drives ..........Shut down the pc ......open the case and carefully remove the IDE cables from the back of the 2 media drives ( disk player) and the 4 pin power plug ........reboot the pc .........once its booted up ....shut it down again ........now plug the IDE cables and the power cables back in ........Now restart the PC ......you should see a message box appear in the lower right corner to say that new hardware has been detected then it will either find a driver from the o/s or PROMPT you to place the installation disk for the cd drives in the cd player ......they will load and you should see the mnessage the new hardware has been successfully installed..... If that fails to do the trick ....take the pc back to were you bought it and have them fix it ...... let us know how you make out . Let us know dl65 Quote Also...if you go into the bios .........you will probably see the hard drive identified as the primary master ......and the one of the media drives identified as the secondary master and the other one refered to as the secondary slave . I checked, and it says the DVD drive is on "IDE Channel 1 Master", with the CD-Rom drive on "IDE Channel 2 Slave". Further down, it says the hard drive is on "IDE Channel 4 Master". Quote Do both of you media drives play a cd ok ? And does the DVD player play a DVD ? They both play CDs/DVDs, and I even tried installing other programs and games, and they worked. I've basically isolated it down to one game, called Thief 2. It refuses to run, past the setup screen. I've gone to the game site and troubleshooted the setup, and I've wiped the CD, nothing changes. I get the same error time and time again, even with both CD drives. My hard drive is located on I: instead of C: for some reason, so maybe the game is trying to install to the C drive and exits out because it can't. Unfortunately, it doesn't get far enough into the setup to ask me where to install, so I don't know for sure if that's the problem. Okay, I seemed to solve the problem. I booted into safe mode and the game installed successfully, with no errors. I'm not sure why I got the CD-Rom errors in normal mode. Thanks for your help.

Answer»

Hello, I just bought a new computer and after installing several programs and games with the CD-Rom drive, it suddenly stopped allowing me to install. Example, when I pop a CD in to install a game, it starts up and the screen comes up with the button to install. When I CLICK it, the Installshield starts and the setup bar GETS to 100%, then freezes for about 2 minutes. Then, it exits out back to desktop. I checked Administrative tools>Event Viewer>System and saw this:

Event ID 51. "An error was detected on device \Device\CdRom1 during a paging operation."

This occurs on both the CD-Rom drive and the DVD drive, so I'm assuming something was installed incorrectly. I looked this up and read that it might be happening if my hard drive and CD drives are on the same controller/cable, but I'm not sure if that's the reason. How do I check to see if this is the cause, and if that's what it is, how do I move the CD-Rom drive to another controller?If this is a new computer, then send it to the manufacturer, and have the part(s) replaced for no charge...

[glb]Flame[/glb]Thanks, but I'd like to look at other solutions beforehand.

How would I check to see what controller the devices are on, and if I find that they are on the same controller, change to a different one?sb2440........If you have a cd drive and a DVD drive as well as a hard drive ....I wouldnt think they would be on the same IDE cable ....because .......there is only 2 plugs PER IDE cable ......( actually theres 3 ...but it goes into the MOBO?
Also...if you go into the bios .........you will probably see the hard drive identified as the primary master ......and the one of the media drives identified as the secondary master and the other one refered to as the secondary slave .

If your pc is new , I would assume your O/S is XP either home or Pro ....Have you gone to the M/S update site and D/L all available updates ?

http://v5.windowsupdate.microsoft.com/v5consumer/default.aspx?ln=en-us

Do both of you media drives play a cd ok ?
And does the DVD player play a DVD ?

Some thing else you could try is to uninstall both of those drives ..........Shut down the pc ......open the case and carefully remove the IDE cables from the back of the 2 media drives ( disk player) and the 4 pin power plug ........reboot the pc .........once its booted up ....shut it down again ........now plug the IDE cables and the power cables back in ........Now restart the PC ......you should see a message box appear in the lower right corner to say that new hardware has been detected then it will either find a driver from the o/s or PROMPT you to place the installation disk for the cd drives in the cd player ......they will load and you should see the mnessage the new hardware has been successfully installed..... If that fails to do the trick ....take the pc back to were you bought it and have them fix it ......

let us know how you make out .

Let us know

dl65

Quote

Also...if you go into the bios .........you will probably see the hard drive identified as the primary master ......and the one of the media drives identified as the secondary master and the other one refered to as the secondary slave .

I checked, and it says the DVD drive is on "IDE Channel 1 Master", with the CD-Rom drive on "IDE Channel 2 Slave". Further down, it says the hard drive is on "IDE Channel 4 Master".

Quote

Do both of you media drives play a cd ok ?
And does the DVD player play a DVD ?

They both play CDs/DVDs, and I even tried installing other programs and games, and they worked. I've basically isolated it down to one game, called Thief 2. It refuses to run, past the setup screen. I've gone to the game site and troubleshooted the setup, and I've wiped the CD, nothing changes. I get the same error time and time again, even with both CD drives. My hard drive is located on I: instead of C: for some reason, so maybe the game is trying to install to the C drive and exits out because it can't. Unfortunately, it doesn't get far enough into the setup to ask me where to install, so I don't know for sure if that's the problem.
Okay, I seemed to solve the problem. I booted into safe mode and the game installed successfully, with no errors. I'm not sure why I got the CD-Rom errors in normal mode.

Thanks for your help.

Solve : CD-Rom Error, Paging Operation?

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