:-? Earlier this evening, there was a storm in my area. Nothing BAD, but it did thunder and lightning some. While it was storming, I was on the internet using a dial-up modem. My computer disconnected from the internet for some reason and now will not reconnect. In fact, if my computer is plugged into the phone line, you hear the "if you'd like to make a phone call" message, like the phone is off the hook even when you're not trying to connect. As soon as you disconnect the phone line, you get the dial tone back. (I checked and the JACK works ok, my phones work ok, and the phone cord works okay). So, I went into the modem and clicked on troubleshoot. The first thing it SAID was that the com port needed to be enabled. It told me to go into the device manager and click on "port". Well, when I go into the device manager, there is no port listed. Help?? :-?Turn the computer off for 10 minutes AND disconnect the phone line from the modem port. This will give you a hard RESET and all will probably be fine. If it does not, you may have a fried modem, but I think you will be fine.

let us know. Thanks for the suggestion, but I tried it and it didn't fix it. Every time I plug the phone cord into the computer, the dialtone goes away after about 30 seconds and it acts like a phone off the hook. Thanks though. Any other ideas?Remove the modem from the machine and then restart after deleting your modem drivers. Replace the modem and restart the machine.

Think about getting a new modem. What model was it? They are reasonably cheap.Quote

Remove the modem from the machine and then restart after deleting your modem drivers. Replace the modem and restart the machine.

Think about getting a new modem. What model was it? They are reasonably cheap.