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Solve : Computer and mouse keep freezing up when I try to use anything ani virus!?

Answer»

Thanks BC for the explanation......hopefully she can get it to boot.Hello Karnac and BC_Programmer!

Wow! just reading your conversations I think you both could be right.

When all this freezing started to happen it would only happen when I would try to encode a movie for burning. I thought nothing of it since it was only at that time it would happen. It was only about 3 weeks ago that it would freeze while using the normal things like firefox. I would be ABLE to just reboot it and it was fine. But as time went on it had to be rebooted more often until now where it was to the POINT of not being able to use it.

I thought maybe it was malware or spy ware or even a virus so I did the malware scan and spy-bot. The malware Ad aware found 11 things and I got ride of them. The spy bot found a few too.

I was unable to as of yet do a ful virus scan since it would freeze. I have Avira AntiVi but before that I was using AVG.

I also did a cClean to clean up my COMPUTER.

I kept trying to do the virus scans with no success due to the freezing. And like I said before I would know when it was going to happen because I would hear the "click" then it would be about 5 or so secs late it would freeze. On occasion when I heard the click sound if I stopped the virus scan or pause it, it would recover itself. But this was not all the time.

I also did use the HJT tool and got ride of the entries it told me too. They were mostly the no name ones.

The green disk like was always on, and when it clicked (it was only ever a single click) thats when the orange light would come on and stay solid. This I knew was when it was going to freeze.

I think your right BC_Programmer in saying that I might have made it worse. During the first chkdsk scan it did freeze because it would sit at a percentage for hours. It was probably about 4 or more hours so I turned it off and rebooted it and it managed to take me back to the chkdsk scan screen and started it again. This time it did get further and I could see all the things listed that it was going to fix, so Im assuming there is some bad sectors. It was just after that log part that it seemed like to me that it froze while scanning the Journal. And from having it freeze previously I guess I thought it was doing it again and turned it off. ( I should have left it, now in hind site)I thought I saw the orange light on which eluded me to think it was frozen but cant say for certain. So then I rebooted it again and this is when it would only take me to the black screen asking which reboot mode do I want. I can get to one other screen but I cant remember the choices I had. It was something to the effect of debugging and stuff like that and repair.

BC_Programmer, you mentioned that I if have a windows CD, that I can run the recovery console from the disc and try the chkdsk from that; and to let it run overnight; just to be sure. Do I just insert the disk and it will prompt me? sorry I am by no means as gifted in this area as you and Karnac are lol!!

Karnac, I will also try doing your suggestion on the rescue disk. Or should I try using my windows disk first? I dont want to wipe out anything off my computer or will that happen? sorry. You guys must have tremendous patience dealing with my computer level lol!! Im 37 and I think my 5 year old nephew has more knowledge than me on these things! lol

Oh one more thing to add I do have an extra hard drive that was put in when I got the computer. But sorry I cant remember how many GB it is.

Well take care BC_Programmer and Karnac and once again I do appreciate all your help and patience!!

Cherîe



Cherie,

Follow BCs' directions, since the PC was shut down during the check disk scan best to make sure all is GOOD before trying the rescue disk. The rescue disk will later enable a virus scan to be run. You will have to change the boot order regardless of what method you use, so that you boot from the disk instead of the hard drive.Quote

BC_Programmer, you mentioned that I if have a windows CD, that I can run the recovery console from the disc and try the chkdsk from that; and to let it run overnight; just to be sure. Do I just insert the disk and it will prompt me? sorry I am by no means as gifted in this area as you and Karnac are lol!!

After making sure that the boot order is set (you can access the "system setup" screen on most systems by pressing a key at startup, usually "del"; make sure your CD-ROM/DVD-ROM drive is first in the boot order.

Booting into the "recovery console" isn't automatic. Silly me, I should have outlined it a little better. My apologies.


MS does it better then I do, though

Quote
Starting the Windows Recovery Console from the Windows XP CD-ROM

If you have not preinstalled the Windows Recovery Console, you can start the computer and use the Recovery Console directly from your original Windows XP installation disc. If your computer is already in Windows and you want to add the Windows Recovery Console as a startup option, go to the next section "Adding the Windows Recovery Console as a startup option."

1. Insert the Windows XP CD into your CD drive and restart your computer. If you are prompted, select any options required to start (boot) from the CD.
2. When the text-based part of Setup begins, follow the prompts. Select the repair or recover option by pressing R.
3. If you have a dual-boot or multiboot system, select the installation that you want to access from the Recovery Console.
4. When you are prompted, type the Administrator password.
5. At the command prompt, type Recovery Console commands, and then you can refer to the commands that are listed in the "Available commands within Windows Recovery Console" section.
6. At any time, you can type Help for a list of available commands.
7. At any time, you can type Help commandname for help on a specific command. For example, you can type help attrib to display the help on the attributes command.
8. At any time, you can exit Windows Recovery Console by typing Exit at the command line.
Thank you BC_Programmer and Karnac for your help once again!!

I will do my best to start the windows in the Recovery Console and I will post back and let you know how I do. This is still not clear to me by the instructions but maybe it will make more sense once I get started.

Thank you!! and take care!

Cherîe

You can watch this video first so you know what to expect.....Recovery console is at the 15:50 mark.

http://www.professormesser.com/2009/01/11/recovering-the-operating-system/Thank you Karnac, I watched it.

I did the chkdsk scan from this but it didnt run very long. After it was done I ran it again and it said the volume appears to be in good condition. Should it take as long as the original one with the blue screen? Im not sure where I should go from here. Any ideas? or should I now try to download the rescue disk and try that?


Thanks!

CherîeBC_Programmer or Karnac,

do either of you know where I would find the administrator password? somehow I did the chkdsk without it. Im wondering if this is why it didnt take very long to run. It was only about a minute. So was this the full scan?


CherîeIf the administrative password is blank , try just press enter, that seems to be the default

Unless BC wants to run another scan, look at burning the rescue disk and booting from it....then you can try a virus scan.Quote from: Karnac on July 31, 2009, 12:53:58 PM
Unless BC wants to run another scan

Nope, it's probably not a hard drive issue; must be something else. (at least we know the HD is in tip-top shape even it if all I basically did WASTE a lot of time Well hello BC_Programmer and Karnac!!

I have great news! my computer is working perfectly! The bad news is Im not totally sure how LOL!

Since I was having problems booting the normal way I used my CD to boot from then when it asked me in what mode I tried the last good configuration and it worked. Once I was finally on I didnt stay on too long and I would shut it down the proper way since it hadnt been shut down properly since all the freezing too place. Prior to this I took the sides off and blew some dust out in case it was overheating. After going back on the next time I downloaded a program called Advanced SystemCare not sure either of you have heard of it or not. I scans quite a few things including spyware, registry fix, privacy sweep, junk files clean, system optimization, security defense, security analyzer as well as a disk defragment.

So so far so good and it now runs a lot faster than before. Feels like my computer just purged a bunch of crap and is now able to function properly.

I want to thank the both of you for all your help. I really appreciate what you do for people and offering your time to those in need.

take care and have a great weekend!!

CherîeCherie,

That's great to hear and you're most welcome.....I was thinking you might have taken it out back and popped a couple of slugs into it....Advanced System Care works well and does a quick job, but I would avoid the registry cleaner.....No program should be allowed to run in the registry....Consider downloading Web of Trust...This free program will keep you safe when you're browsing..... http://www.mywot.com/ ......... Thanks for getting back to us.Thank you Karnac!

I had no idea I shouldnt let something run in my registry. Do you know why that is? and having already used it will I end up with any problems in the future?

I will check that link out that you sent me. Thanks for sharing it with me.



Cherîe No problem, just avoid using any cleaners or registry fixes.......Disk cleanup and defrag when needed and you'll be fine.basically programs mucking about in the registry is a bad idea- they try to mechanically understand what is stored there and determine wether they should delete it. The only section in the registry where that is possible is HKEY_CLASSES_ROOT, which stores registration information about OLE and ActiveX Objects- sometimes programs can be deleted/uninstalled and leave their registration info. Basically if the file doesn't exist the key can be deleted. (CCleaner's registry cleaner portion does this)

the other keys- the ones used by programs to store data - could be anything. A prime example is a registry value that specifies, say, a filename. Most registry cleaners simply look to see if the file exists and delete the key if it doesn't exist- but what they fail to understand is that might not be the purpose of the key- it might specify a file to create, for example.

In either case, a registry cleaners will never result in anything but miniscule gains in performance; and oftentimes can result in missing functionality or broken programs- sometimes issues so great that only a reinstall of windows can assure the issue is resolved.

If you've used it your probably safe- it's constant usage (say, once a day) of the registry cleaners that make them prone to mistakes. That's not to say you should even use them in moderation, they are notorious troublemakers.

on top of the occasional disk cleanup and defragmenter, a chkdsk once every month or so can't hurt, either. (in fact, it's best to run a chkdsk before you defragment anyway.


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