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Solve : Computer freezes - need help? |
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Answer» The issue is - whenever any application attempts to connect to the internet, the machine freezes. I have already dropped the partition and reformatted, but the problem remains. The issue is - whenever any application attempts to connect to the internet, the machine freezes. I have already dropped the partition and reformatted, but the problem remains. Because you posted here , you must have been visited by a virus or a trojan ........ which one was it ? You have already been asked ..... You will need to post a LOT more information. when can we expect a response ? dl65 Thanks. This is what I know. Dell Dimension 2400 /w XP Home SP1 Integrated Broadcom NIC (comcast cable modem) Not sure how it started - turned it on in the morning and it froze up. I ran Norton AV, Spybot S&D and Xoftspy - removed what was there (not a whole lot - i keep it clean). Turned off Norton Firewall (just in case). Dropped the partition (twice) and reformatted (twice) - HD 37139 Mb Partitioned - 8 Mb unpartitioned. Reinstalled the os w/ sp1 (and all the necessary drivers) and Norton Firewall and AV Still the same - installed Xoftspy again and a couple of Dell's diagnostic programs - all turn up nothing Dropped the partition (twice) and reformatted (twice) again - reinstalled the os w/ sp1 (and all the necessary drivers) again and only McAfee AV - still the same That's where we stand at the moment. Please, if you need more info, let me know. Thanks. irastotle........ How long does it take before it locks up on you ? dl65 It takes about 3 sec from the time you see either the live update icon or the windows update icon in the tray or attempt to open IE.The first THING to do is install SP2 (Slipstreaming it would be better). What do you mean exactly by "dropped the partition"? Do the event logs show anything?Does your modem look OK in the Device Manager?I am working on OBTAINING a copy of XP SP2 as soon as I do I will install. I booted from the XP disk to reload to OS - deleted the partition, created a new partition and reinstalled the OS and drivers As far as the Device Mgr goes - everything looks fineXP SP2. Is the XP CD a copy? Is there existing data stored elsewhere on the system? If either is true, you may well be reinfecting yourself every time you reinstall.The XP CD is the factory CD from Dell. How do I know if there is existing data stored elsewhere?Ok, XP SP2 has been installed and it appears to be slightly better... IE opens and msn loads, but freezes in about 5-7 sec. Currently, McAfee is installed - not sure if that is causing a conflict or not. I have a few things to do this evening and may not have a chance to get back to the machine today... My NEXT plan of action is to start over from scratch again - deleting the partition/recreating it and installing only the OS, SP1, SP2 and the necessary drivers --- unless someone has a better idea?? Quote The XP CD is the factory CD from Dell. You have a restore CD rather than an XP CD? Do you have any other hard drives or partitions with any files etc on them? I quess it's a restore CD. Will that matter? There are no additional hard drives and the only two items that show up on the partition screen are the main partition (C:) 37139 Mb and unpartitioned space 8 Mb. So, I do not believe that there are any additional files on the pc.OK, so there's no risk of reinfection from stored files. Personally, I hate restore CDs as they reinstall the same old crud every time.
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