sure if i'm on the right board

my son turned his computer on tonight and all we can get up is the very first page that comes up, not the start page with icons on.

cant do any thing, press the windows key and nothing happens.

have had alot of problems lately with it, in the last 3 months have had to reboot the computer a few times.

it's an acer computer and is windows xp just a year old.

any ideasmy lad has just now told me that he TURNS his computer of with the button and does not shut it down the correct way, could this be the cause of it not working?Yes. Do you have Windows XP CD, or Recovery CD?should beable to find the recovery cd, just in the middle of moving house is there a chance of saving this computer then?If no physical damage was done by turning computer off in not proper way, you should be OK with Recovery CD.
I hope, you don't have any important data there.no important data just my lads computer. will the computer start automatically when you put disk in? at the moment the screen showing just SAYS acer and at bottom something like del:f12 and reboot.

hope he hasn't damaged it but it has crashed a few times lately but we didn't know he was SHUTTING it down WRONG told us he wasn't......teenagersPut Recovery CD in. Restart computer. Very shortly, you'll see the message:
Press any key to boot from CD
Do so, and follow on-screen instructions.thanxs will find disc tomoro and give it a try. thanxs for you help will let you know how i get onBring back good news Run the windows xp install disc an wait till it says repair install say repair and then try too boot into windows. Pressing the windows key won't do any thing when its booting up. Quote

Pressing the windows key won't do any thing when its booting up.