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Answer» I really don't know if this is a hardware or software related PROBLEM. Immediately before this problem, Windows 7 used to have a restart loop on startup. Windows now works because I had to uninstall Windows 7 and reinstall. Then I started having the problem mentioned above. It is an Alienware Aurora R3, (NvidiaGeforce GTS 450 graphics card). I checked the cooling fans and there is no dust. There is no visible problem inside the CPU but all I did was remove the cover from the case. I didn't actually take components apart. A year ago a professional cleaned it up so I'm assuming it can't really be dirty. Problem Signature:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80074DA4E0
BCP2: FFFFF8800539AE90
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\032714-21184-01.dmp
C:\Users\Owner\AppData\Local\Temp\WER-31200-0.sysdata.xml
If this gives you any clue what might be going on with my computer, let me know. Thanks.Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply==================================================
Dump File : 032714-21184-01.dmp
Crash Time : 3/27/2014 7:01:18 AM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`074da4e0
Parameter 2 : fffff880`0539ae90
Parameter 3 : ffffffff`c000009a
Parameter 4 : 00000000`00000004
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d140
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\032714-21184-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 586,352
Dump File Time : 3/27/2014 7:02:04 AM
==================================================
==================================================
Dump File : 032614-27378-01.dmp
Crash Time : 3/26/2014 4:15:25 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`078aa010
Parameter 2 : fffff880`0533ae90
Parameter 3 : ffffffff`c000009a
Parameter 4 : 00000000`00000004
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d140
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\032614-27378-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 680,040
Dump File Time : 3/26/2014 4:25:39 PM
==================================================
==================================================
Dump File : 032614-22027-01.dmp
Crash Time : 3/26/2014 3:01:32 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`062174e0
Parameter 2 : fffff880`0536be90
Parameter 3 : ffffffff`c000009a
Parameter 4 : 00000000`00000004
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d140
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\032614-22027-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 498,968
Dump File Time : 3/26/2014 3:02:22 PM
==================================================
==================================================
Dump File : 032614-19936-01.dmp
Crash Time : 3/26/2014 2:13:17 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`040b44e0
Parameter 2 : fffff880`053a2e90
Parameter 3 : ffffffff`c000009a
Parameter 4 : 00000000`00000004
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d140
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\032614-19936-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 599,528
Dump File Time : 3/26/2014 2:14:08 PM
==================================================
==================================================
Dump File : 032114-25147-01.dmp
Crash Time : 3/21/2014 5:23:32 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`02e86c3f
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\032114-25147-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 286,848
Dump File Time : 3/21/2014 5:24:20 PM
==================================================
==================================================
Dump File : 032114-24445-01.dmp
Crash Time : 3/21/2014 5:22:13 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`02e9ac3f
Caused By Driver : fltmgr.sys
Caused By Address : fltmgr.sys+49aa
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\032114-24445-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 286,848
Dump File Time : 3/21/2014 5:23:01 PM
==================================================
==================================================
Dump File : 032114-23992-01.dmp
Crash Time : 3/21/2014 5:16:53 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`02e8ac3f
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\032114-23992-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 286,848
Dump File Time : 3/21/2014 5:17:44 PM
==================================================
==================================================
Dump File : 032114-24726-01.dmp
Crash Time : 3/21/2014 5:15:33 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`02ecec3f
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\032114-24726-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 286,848
Dump File Time : 3/21/2014 5:16:21 PM
==================================================
==================================================
Dump File : 032114-28828-01.dmp
Crash Time : 3/21/2014 5:10:35 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`02e7fc3f
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\032114-28828-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 282,048
Dump File Time : 3/21/2014 5:12:00 PM
==================================================
==================================================
Dump File : 032114-27315-01.dmp
Crash Time : 3/21/2014 5:08:35 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`02e8ac3f
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\032114-27315-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 282,048
Dump File Time : 3/21/2014 5:09:56 PM
==================================================
==================================================
Dump File : 032114-28158-01.dmp
Crash Time : 3/21/2014 5:06:42 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`02e94c3f
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\032114-28158-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 282,048
Dump File Time : 3/21/2014 5:08:06 PM
==================================================
==================================================
Dump File : 032114-26457-01.dmp
Crash Time : 3/21/2014 5:04:52 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`02ecdc3f
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\032114-26457-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 282,048
Dump File Time : 3/21/2014 5:06:09 PM
==================================================
==================================================
Dump File : 032114-28392-01.dmp
Crash Time : 3/21/2014 5:03:00 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`02e7ec3f
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\032114-28392-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 282,048
Dump File Time : 3/21/2014 5:04:24 PM
==================================================
1) What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?
2) Please go to the Nvidia website and download and install the current driver for your video card (uninstall the old driver first).
3) Download and install the latest release of Direct-X
4) Check for a bios update
5) After doing all of the above, please look in device manager and see if there are any yellow or RED symbols.- BIOS, Direct-X etc. are all up to date.
- No yellow or red symbols in Device Manager.
- The problem started about a week after downloading a new game. This game seemed to have more than the usual problems immediately after downloading. It will often kick me off the server while playing. I don't know if the game is the root of the problem. The computer hasn't shut down unexpectedly for 3 days now. Maybe the problem has been resolved but I'll wait and see.
Quote from: DietSoda on March 29, 2014, 10:36:18 AM ...The problem started about a week after downloading a new game...
Many games are only vehicles for installing spyware & malware. It's usually best to stay away from all of them.
http://netforbeginners.about.com/od/antivirusantispyware/a/malware101.htm(It's a computer designed specifically for gaming)
Shutdown occurred 3/31/14 so it's still happening. Why is it that windows provides this "problem signature" that nobody understands? This doesn't SEEM to provide any clues as to what the problem is.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 7a
BCP1: FFFFF6FC50063268
BCP2: FFFFFFFFC0000185
BCP3: 000000012DBB4880
BCP4: FFFFF8A00C64D000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\033114-18985-01.dmp
C:\Users\Owner\AppData\Local\Temp\WER-42759-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement OFFLINE:
C:\Windows\system32\en-US\erofflps.txt
I think it could be the graphics card which is a bit outdated (Nvidia Geforce GTS 450). When I try to install the latest update, it had issues. The images on the display appeared stretched horizontally after installation. No adjustment to screen resolution would resolve this. The latest driver for it was problematic for a few people according to the Nvidia drivers forum. They ended up uninstalling the latest driver (GeForce 335.23) and reinstalling an older driver. I will buy a whole new graphics card since I am DUE for one anyway. I am hoping the sudden shutdowns will stop after getting a new graphics card.Revert back to the original drivers before spending money...newer drivers are not always "better" drivers...
I am trying to uninstall the graphics card driver but it will not uninstall. It says "NVidia uninstaller failed".Did you remove the app from Add/Remove 1st ? ?
I believe they have an un-installer at their site...I attempted to reinstall the OS and failed because I have no drivers to connect to the internet. When I reinstalled the first time I had a professioanl do it for $90.00. I started another topic in the drivers section. Because this problem started with a bad graphics card driver and it is a weak card anyway, I will save up for a better one. When you get in a pinch like that you can always use a working PC to grab your drivers off the web and transfer them to your PC via USB drive...
I'm still convinced it's an incorrect/corrupt vid card driver myself...
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