Solve : Computer starts, no output??

1.	Solve : Computer starts, no output??
Answer» Hi, first time poster. I've GOT an HP Pavillion p6653w with Windows 7 64-bit. Normally, during USE, the power button is a LIGHT blue and everything works fine. After a duration of non-use, the machine goes into a "sleep" mode and the power button turns a semi-orange. The computer would awaken from this mode with a simple space bar and begin functioning properly. Two days ago, however, the machine seemed to be in this sleep mode, but the power button was its light blue. I tried the space bar, mouse, and a variation of keystrokes, but no prevail. I turned the machine off with the power button. Upon turning it back on, it started with its usual sounds, yet nothing seemed to be responding. The monitor was black, the num lock light off, and the mouse wasn't illuminated. I tried an assortment of keystrokes, including multiple ctrl+alt+del. The speakers don't even project. I tried unplugging cords, plugging cords back in, while the machine was on, while it was off. Nothing seems to work. I've yet to open her up, but I'm afraid I'll screw something up. So, I turned the machine off, and am now waiting on some insight. I've found nothing on the web similar to this situation, but it's difficult to search for. Any advice? Quote from: kennyrulz72 on April 29, 2011, 07:03:11 AM Upon turning it back on, it started with its usual sounds, yet nothing seemed to be responding. The monitor was black, the num lock light off, and the mouse wasn't illuminated. Please clarify this point. Did or does the computer perform it's standard assortment of beeps upon starting (usually 1 short beep before the POST for Ok). Hopefully this is a power supply issue as that is easily repairable, I've just had a Dell come through with a dead motherboard with exactly the same symptoms. Your computer was introduced on 06-Aug-2010, which means you can only have owned it for a maximum of 8 months. The best possible advice anyone can give you is to contact HP or your retailer as the computer is under warranty (provided you got it legitimately). http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c02479700&lang=en&cc=us&taskId=115&contentType=SupportFAQ&prodSeriesId=4269976&prodTypeId=12454I bought the CPU refurbished from BestBuy about a month or so ago. How do I tell what the cause of the problem is? I'd rather not bring it to BestBuy because the last computer I had experienced some problems and was brought to Geek Squad. They gave us a new computer, but it was older and was less...luxurious. So this time, I'd prefer to hopefully fix it myselfI can understand your trepidation from the previous experience. However i totally agree with the suggestion made by Accessless--i would return it to Best Buy as given it is only one month since purchase it still must have some warranty. But don't wait too long as refurbished may have a reduced warranty. If you decide to go fiddling around yourself you may render that option void. You purchased a given product guarantied to work--you have a legitimate right to expect nothing less than a comparable replacement (subject to your ACCEPTANCE) or your money back or a COMPETENT repair on the defective computer. Your degree of success in achieving satisfaction may depend on your assertiveness --so go get em.truenorth

Answer»

Hi, first time poster.

I've GOT an HP Pavillion p6653w with Windows 7 64-bit.

Normally, during USE, the power button is a LIGHT blue and everything works fine. After a duration of non-use, the machine goes into a "sleep" mode and the power button turns a semi-orange. The computer would awaken from this mode with a simple space bar and begin functioning properly.

Two days ago, however, the machine seemed to be in this sleep mode, but the power button was its light blue. I tried the space bar, mouse, and a variation of keystrokes, but no prevail. I turned the machine off with the power button.

Upon turning it back on, it started with its usual sounds, yet nothing seemed to be responding. The monitor was black, the num lock light off, and the mouse wasn't illuminated. I tried an assortment of keystrokes, including multiple ctrl+alt+del. The speakers don't even project.

I tried unplugging cords, plugging cords back in, while the machine was on, while it was off. Nothing seems to work. I've yet to open her up, but I'm afraid I'll screw something up.

So, I turned the machine off, and am now waiting on some insight. I've found nothing on the web similar to this situation, but it's difficult to search for.
Any advice? Quote from: kennyrulz72 on April 29, 2011, 07:03:11 AM

Upon turning it back on, it started with its usual sounds, yet nothing seemed to be responding. The monitor was black, the num lock light off, and the mouse wasn't illuminated.

Please clarify this point. Did or does the computer perform it's standard assortment of beeps upon starting (usually 1 short beep before the POST for Ok).

Hopefully this is a power supply issue as that is easily repairable, I've just had a Dell come through with a dead motherboard with exactly the same symptoms.

Your computer was introduced on 06-Aug-2010, which means you can only have owned it for a maximum of 8 months.
The best possible advice anyone can give you is to contact HP or your retailer as the computer is under warranty (provided you got it legitimately).

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c02479700&lang=en&cc=us&taskId=115&contentType=SupportFAQ&prodSeriesId=4269976&prodTypeId=12454I bought the CPU refurbished from BestBuy about a month or so ago. How do I tell what the cause of the problem is?
I'd rather not bring it to BestBuy because the last computer I had experienced some problems and was brought to Geek Squad. They gave us a new computer, but it was older and was less...luxurious.

So this time, I'd prefer to hopefully fix it myselfI can understand your trepidation from the previous experience. However i totally agree with the suggestion made by Accessless--i would return it to Best Buy as given it is only one month since purchase it still must have some warranty. But don't wait too long as refurbished may have a reduced warranty. If you decide to go fiddling around yourself you may render that option void. You purchased a given product guarantied to work--you have a legitimate right to expect nothing less than a comparable replacement (subject to your ACCEPTANCE) or your money back or a COMPETENT repair on the defective computer. Your degree of success in achieving satisfaction may depend on your assertiveness --so go get em.truenorth

Solve : Computer starts, no output??

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