Solve : dialogue box response from hosting agent?

1.	Solve : dialogue box response from hosting agent?
Answer» I recently updated a web page with Bell/AT&T's FTP site and immediately started receiving a dialogue box asking the user to login in with password (to the index page) or cancel. If the user selects a login it stays in a LOOP and repeats the screen. If the user selects Cancel, the user is granted normal and full access to the site. Now, if the user goes anywhere on the site the dialogue box does not reappear unless the user selects HOME as an option, and then it does. Again, though, by selecting Cancel, the box goes away. I have spoken to AT&T and they are clueless. I have examined my code and there is no reference to a dialogue (modal) box. In truth, I wouldn't even know how to create one. I am concluding that the problem is residing at the AT&T server level, but I'd REALLY appreciate someone else's advice. Tom Can you give us a link, please? Quote I am concluding that the problem is residing at the AT&T server level, but I'd really appreciate someone else's advice. Maybe not, but it usually is with the server.Absolutely. Should have done that in the original post. www.gentryair.com Thanks.Can you go to your filemanager and see if there is a file called either .htaccess or htaccess.txt? If there is, post the contents here.kpac, I'm not entirely sure what you mean by the filemanager, but I looked through the source and did not see htaccess or htaccess.txt. Is that what you're referring to? By the way, we reloaded the original page (that had been working fine) just for a TEST and the dialogue appeared on it as well. Quote from: stateside on March 21, 2009, 09:04:04 AM I'm not entirely sure what you mean by the filemanager What control panel does your webhost provide? e.g. cPanel. I mean the place where on your site where you organise all your files etc.OK, I understand what you're saying now. Unfortunately, I'll have to wait until Monday when I'm at the office before I can take a look. As soon as I do, I'll let you know what I find. Thanks for your help! No problem. kpac, Thanks for your help on this. I was able to GET my problem solved by AT&T today. Glad to hear it.

Answer»

I recently updated a web page with Bell/AT&T's FTP site and immediately started receiving a dialogue box asking the user to login in with password (to the index page) or cancel. If the user selects a login it stays in a LOOP and repeats the screen. If the user selects Cancel, the user is granted normal and full access to the site. Now, if the user goes anywhere on the site the dialogue box does not reappear unless the user selects HOME as an option, and then it does. Again, though, by selecting Cancel, the box goes away.

I have spoken to AT&T and they are clueless.

I have examined my code and there is no reference to a dialogue (modal) box. In truth, I wouldn't even know how to create one.

I am concluding that the problem is residing at the AT&T server level, but I'd REALLY appreciate someone else's advice.

Tom

Can you give us a link, please?

Quote

I am concluding that the problem is residing at the AT&T server level, but I'd really appreciate someone else's advice.

Maybe not, but it usually is with the server.Absolutely. Should have done that in the original post.

www.gentryair.com

Thanks.Can you go to your filemanager and see if there is a file called either .htaccess or htaccess.txt?

If there is, post the contents here.kpac,

I'm not entirely sure what you mean by the filemanager, but I looked through the source and did not see htaccess or htaccess.txt. Is that what you're referring to?

By the way, we reloaded the original page (that had been working fine) just for a TEST and the dialogue appeared on it as well. Quote from: stateside on March 21, 2009, 09:04:04 AM

I'm not entirely sure what you mean by the filemanager

What control panel does your webhost provide? e.g. cPanel. I mean the place where on your site where you organise all your files etc.OK, I understand what you're saying now. Unfortunately, I'll have to wait until Monday when I'm at the office before I can take a look. As soon as I do, I'll let you know what I find.

Thanks for your help! No problem. kpac,

Thanks for your help on this. I was able to GET my problem solved by AT&T today.

Glad to hear it.

Solve : dialogue box response from hosting agent?

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