Solve : Disc Drive not Working?

1.	Solve : Disc Drive not Working?
Answer» Hi I've had a Sony VAIO NR38E laptop for about 8 months now. During this time I have never been able to CONSISTENTLY burn discs using the inbuilt drive (Matsui I think, but I'm not able to confirm as I'm not near the laptop). I am reaching breaking point with the number of discs I have to throw away after failed burns. The failed burns are in Itunes and other programmes, and for music discs and discs of photographs. So there is no consistency. Oh and eventually the discs will burn [after I've binned 6 or 7 discs]. Is this a problem with Vaio laptops/Matsui drives? Should I be seeking a replacement/refund? Or is this a simple glitch than can be sorted with a solution that has eluded me? thanks for any help anyone can give. Quote from: bridgey on AUGUST 11, 2009, 07:35:28 AM Should I be seeking a replacement/refund? I think so. It's still under warranty, RIGHT? Well I bought it LAST DECEMBER from Play.com, so it should be. I was just hoping it might not come to that. One of my attempts to solve the issue was a protracted exchange of emails with the Support people at Sony. Which didnt offer too much help. They kind of said I shouldnt use Itunes: I dont think thats really good enough, but the problem persists with all programmes anyway.It's a pain but like soybean say's contact Play and get them to sort it out. Also make sure you tell them the money lost on DVD's as well and try and get some from them.

Answer»

Hi

I've had a Sony VAIO NR38E laptop for about 8 months now. During this time I have never been able to CONSISTENTLY burn discs using the inbuilt drive (Matsui I think, but I'm not able to confirm as I'm not near the laptop). I am reaching breaking point with the number of discs I have to throw away after failed burns. The failed burns are in Itunes and other programmes, and for music discs and discs of photographs. So there is no consistency. Oh and eventually the discs will burn [after I've binned 6 or 7 discs].

Is this a problem with Vaio laptops/Matsui drives? Should I be seeking a replacement/refund? Or is this a simple glitch than can be sorted with a solution that has eluded me?

thanks for any help anyone can give. Quote from: bridgey on AUGUST 11, 2009, 07:35:28 AM

Should I be seeking a replacement/refund?

I think so. It's still under warranty, RIGHT? Well I bought it LAST DECEMBER from Play.com, so it should be. I was just hoping it might not come to that.

One of my attempts to solve the issue was a protracted exchange of emails with the Support people at Sony. Which didnt offer too much help. They kind of said I shouldnt use Itunes: I dont think thats really good enough, but the problem persists with all programmes anyway.It's a pain but like soybean say's contact Play and get them to sort it out. Also make sure you tell them the money lost on DVD's as well and try and get some from them.

Solve : Disc Drive not Working?

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