This is a true story from the Word Perfect Help line which was TRANSCRIBED from a recording monitoring the customer care department. Needless to say, the Help Desk employee was fired; however, he is currently suing the WORDPERFECT organization for "Termination without Cause".

This is the actual dialogue of a former Word Perfect Customer Support employee (now I know why they record these conversations):

Employee: "Rich Hall, Computer Assistance; may I help you?"

Customer: "Yes, well, I'm having trouble with WordPerfect."

Employee: "What sort of trouble?"

Customer: "Well, I was just typing along, and all of a sudden, the words went AWAY."

Employee: "Went away?"

Customer: "They disappeared."

Employee: "Hmmm So wh at does your screen look like now?"

Customer: "Nothing."

Employee: "Nothing?"

Customer: "It's a blank; it won't accept anything when I type."

Employee: "Are you still in Word Perfect, or did you get out?"

Customer: "How do I tell?"

Employee: "Can you see the 'C:' prompt on the Screen?"

Customer: "What is a sea prompt?"

Employee: "Never mind, can you MOVE your cursor around the screen?"

Customer: "There isn't any cursor; I told you, it won't accept anything I type."

Employee: "Does your monitor have a power indicator?"

Customer: "What's a monitor?"

Employee: "It's the THING with the screen on it that looks like a TV. Does It have a little light that tells you when it's on?"

Customer: "I don't know"

Employee: "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?"

Customer: "Yes, I think so."

Employe e: "Great. Follow the cord to the plug, and tell me if it's plugged Into the wall."

Customer: "Yes, it Is."

Employee: "When you were behind the monitor, did you notice that there

Were Two cables plugged into the back of it, not just one?"

Customer: "No."

Employee: "Well, there are. I need you to look back there again and find the other cable."

Customer: "Okay, here it is."

Employee: "Follow it for me, and tell me if it's plugged securely into the back of your computer."

Customer: "I can't reach."

Employee: "Uh huh. Well, can you see if it is?"

Customer: "No."

Employee: "Even if you maybe put your knee on something and lean way over?"

Customer: "Oh, it's not because I don't have the right angle, it's because it's dark."

Employee: "Dark?"

Customer: "Yes -- the office light is off, and the only light I have is coming in from the window."

Employee: "Well, turn on the office light then."

Customer: "I can't."

Employee: "No? Why not?"

Customer: "Because there's a power failure."

Employee : "A power... a power failure?... Aha, Okay, we've got it licked now. Do you still have the boxes and manuals and the packing stuff your computer came in?"

Customer: "Well, yes, I keep them in the closet."

Employee : "Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from".

Customer: "Really? Is it that bad?"

Employee: "Yes, I'm afraid it is."

Customer: "Well, all right then, I suppose. What do I tell them?"

Employee: "Tell them you're too stupid to own a computer.

[author unknown]
LOL. that was awesome.Well deserved

Some people out there.. After the first few words, that customer turns out to be a total retard. What a guy... its funny because a lady came in with a 'problem' very similar to this......
*shaking head* so silly... For having to put up with people like that, I think they should give the guy a promotion.