Hello

I have a Packard Bell PC and while I can play CDs, I cannot play DVDs. I was able to play them until recently.

I have checked Device Manager and the driver(s) are up to date. I have contacted the company and, as the guarantee has expired (the PC is about 3 years old), they have referred me to their download page (please see SCREENSHOT).

Which drivers in that screenshot should I download, please (they also see out of date!).

Thanks.



[attachment deleted by ADMIN to conserve space]I don't see anything in that driver list that supports an optical (CD/DVD) drive.  So, I think replacing the drive might be your only solution.  Thanks for your reply.

In Device Manager, it's an ATAPI DVD A device and the drivers for that are up to date.

I was hoping you wouldn't say that!

High1Optical drives haven't required drivers since Win ME....
How old is this drive ? ?

1 thing you can try is remove the drive via Device Manager...upon re-boot the drivers will automatically be re-installed...
If this doesn't work the drive has failed.

Also keep in mind they have different lasers for CD/DVD...i suspect the DVD laser has failed.I think you might be right: the DVD part of the drive may have failed, though the PC was bought new only three years ago.

If I had to buy a new drive, would I just be looking for an EXACT replacement from somewhere:  ATAPI DVD A DH16ABSH ATA Device?

And if I uninstall the drive before doing that it, is it this that I uninstall (screenshot)?

Thanks again.

[attachment deleted by admin to conserve space]Yes...
In answer to your 1st question any DVD BURNER will work...
Unfortunately these days 3 years is about all you get out of them...so SHOP price.OK, thanks for getting back to me.

High1No problem...Welcome aboard