I have a Gateway computer and my dvd/ CD driver has quit working. It worked FINE until a few days ago. When I go to device manager I have an explanation point by my driver with this message "windows cannot initialize the device driver for this hardware (code 37)." I have tried uninstalling but nothing changes and message is the same. I also tried a system RESTORE on two different dates prior to the incident and each time afterward, it says that the system restore failed and was unable to complete the restore. Any suggestions? Try one of these:
1. http://support.microsoft.com/kb/314060
or...
2. http://aumha.org/downloads/cdgone.zip
or...
3. Go to Device Manager, click a "+" SIGN next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstal. Confirm.
Restart Windows. They'll be automatically reinstalled.Thank you very, very much!!! I followed the instructions on the first link you gave me and it worked perfectly. Thank you so much for your help!You're very welcome