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Answer» Hi All. I have a problem that just started. I can no longer find my DVD/CD-ROM on the computer...it's gone. It is still LISTED in the device manager, but it has a yellow exclamation mark next to it and say that "The device cannot start ERROR code 10" I have UNINSTALLED and then restarted and the computer says that it has installed, yet still the same issue. I have searched for UPDATES, no luck it states that I have the most current. I could get a driver sent to me, but it was on a disk...how is that supposed to work when the disk isn't WORKING?? It will also not let me "roll back" the device driver. I am at a loss. it worked just last week. Any suggestions?
Thanks. I am running Windows Vista (32 bit) on a HP Pavillion a6000n Vista should not need drivers for it... Try powering down and re-seating the cables.If the above doesn't work...
Try one of these: 1. http://support.microsoft.com/kb/314060 or... 2. Download, and run Restore Missing CD Drive patch Double click on downloaded file, and allow registry merge. or... 3. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers. You'll see two items: - ATA Channel0 (or Primary Channel) - ATA Channel1 (or Secondary Channel) Right click on each of them, and click Uninstal. Confirm. Restart Windows. They'll be automatically reinstalled. :DJust an FYI it is now fixed. I tried the above suggestions but still nothing. I finally called tech support and they led me through removing the upper and lower filters in the registry. When I restarted the computer the CD/DVD was magically there and working. Thanks everyone for your suggestions.JFYI, the fix #1 was about removing upper, and lower filters Thanks for posting back Thank You, yes I saw that but I was nervous to delete them at that time because it was about XP and I am running Vista...the error codes were also different. I don't know enough about the computers to trust myself deleteing things unless it matches my issues exactly. So I figured I would put it out there for anyone else running Vista who has the same problem. That's OK. Better cautious, than itchy hands
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