Solve : early stages of repair business?

1.	Solve : early stages of repair business?
Answer» I'm in the early stages of starting a relatively small computer repair business, servicing laptops and desktops. Just a few months away pretty much.. My question is regarding customers who take their computers home after repairing them, and they install malware onto their computers through pirating or just being careless. How COULD I tell if the problem is RELATED to something I missed, or some malware they installed ? I guess if they brought the computer back to me I could check the "installed programs" inventory to see what they have installed since they took the computer, and deny or offer to re-service their computer, based on that.. But are there any other suggestions ? Not all malware shows up as something that has been installed, does it ? edit: I guess I could run some virus scans and if their is infection, then deny service. I'd still like to hear some other point of views.. I guess I could keep some logs of what is on the computer, without being too intrusive of course..I don't understand? You want to check if there is a problem with the computer and tell them you won't fix it if you do? I fail to see how "well, I looked at your computer, and it's not working 100% so I can't fix it" will bring about many business opportunities... Quote How could I tell if the problem is related to something I missed, or some malware they installed ? Obviously in a computer repair shop, once a computer is repaired by hardware then the answer here will not be related to the issue so this has to be DISCARDED. On the software side of the issue, assuming you made a clean install, repaired or fixed the computer. I would also make a system restore or make a registry back-up in case the computer is healthy before it is place out for the customer to use again. Set out cut-off dates for any warranty period.Quote from: BC_Programmer on September 03, 2010, 12:42:34 AM I don't understand? You want to check if there is a problem with the computer and tell them you won't fix it if you do? I fail to see how "well, I looked at your computer, and it's not working 100% so I can't fix it" will bring about many business opportunities... what ? I'm simply wondering how I can tell if malware or other software has been installed since I returned the computer/s. How to tell if the customer has done something to cause it, or if it is something I missed. If it is something I missed then I'll re-service free of charge. If customer is at FAULT then I will deny re servicing free of charge..Quote from: jason2074 on September 03, 2010, 12:46:24 AM Obviously in a computer repair shop, once a computer is repaired by hardware then the answer here will not be related to the issue so this has to be discarded. On the software side of the issue, assuming you made a clean install, repaired or fixed the computer. I would also make a system restore or make a registry back-up in case the computer is healthy before it is place out for the customer to use again. Set out cut-off dates for any warranty period. thanks

Answer»

I'm in the early stages of starting a relatively small computer repair business, servicing laptops and desktops. Just a few months away pretty much..

My question is regarding customers who take their computers home after repairing them, and they install malware onto their computers through pirating or just being careless.

How COULD I tell if the problem is RELATED to something I missed, or some malware they installed ?

I guess if they brought the computer back to me I could check the "installed programs" inventory to see what they have installed since they took the computer, and deny or offer to re-service their computer, based on that.. But are there any other suggestions ? Not all malware shows up as something that has been installed, does it ?

edit: I guess I could run some virus scans and if their is infection, then deny service. I'd still like to hear some other point of views.. I guess I could keep some logs of what is on the computer, without being too intrusive of course..I don't understand? You want to check if there is a problem with the computer and tell them you won't fix it if you do? I fail to see how "well, I looked at your computer, and it's not working 100% so I can't fix it" will bring about many business opportunities...

Quote

How could I tell if the problem is related to something I missed, or some malware they installed ?

Obviously in a computer repair shop, once a computer is repaired by hardware then the answer here will not be related to the issue so this has to be DISCARDED. On the software side of the issue, assuming you made a clean install, repaired or fixed the computer. I would also make a system restore or make a registry back-up in case the computer is healthy before it is place out for the customer to use again. Set out cut-off dates for any warranty period.Quote from: BC_Programmer on September 03, 2010, 12:42:34 AM

I don't understand? You want to check if there is a problem with the computer and tell them you won't fix it if you do? I fail to see how "well, I looked at your computer, and it's not working 100% so I can't fix it" will bring about many business opportunities...

what ?

I'm simply wondering how I can tell if malware or other software has been installed since I returned the computer/s. How to tell if the customer has done something to cause it, or if it is something I missed. If it is something I missed then I'll re-service free of charge. If customer is at FAULT then I will deny re servicing free of charge..Quote from: jason2074 on September 03, 2010, 12:46:24 AM

Obviously in a computer repair shop, once a computer is repaired by hardware then the answer here will not be related to the issue so this has to be discarded. On the software side of the issue, assuming you made a clean install, repaired or fixed the computer. I would also make a system restore or make a registry back-up in case the computer is healthy before it is place out for the customer to use again. Set out cut-off dates for any warranty period.

thanks

Solve : early stages of repair business?

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