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Solve : external disks?

Answer»

my new Hitachi 1tB usb2 drive and WD 500 GB will not be recognized by Windows XP Home.
In both cases installation SOFTWARE is requested by the system.
In both cases I get the inf data is incorrect.
When I start the computer with the Hitachi connected, the system stopped in the "Set Up"and can not proceed.
In that case I have to disconnect the disk and restart.
Computerstore have no idea.
Is there any help?
Forgot to inform that both are direct, after CONNECTION to 4 other computers with Windows XP home, recognized and operabel.
Do you know if the system to which you are connecting supports usb2?the all have Windows XP Home just LIKE I have and support USB2Are the usb ports in the system usb2?
And did the drives come with installation software??I can not find this indication. Where is this to be find http://ask-leo.com/how_can_i_tell_if_i_have_usb_20.html I found the following info:
Standard Enhanced PCI USB controller
Standard open HCD USB controller
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USB medium for mass storage
USB Main hub
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