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Solve : Headphone Mic Conundrum?

Answer»

I'll start by saying, I'm really glad I happened upon this forum.  I'm a pretty experienced PC guy and have countless hours of provided support for my work and at home.  My son is having an issue with his computer and I'm completely at wits end with it.  I was thinking about how to solve it while I was doing fill-in IT help at work, when I found this site looking at a guide for changing homepages of all THINGS.  This community is awesome!

So on to the issue.

My son has a boom mic on his Skullcandy SLYR headphones.  It has worked fine, until yesterday.  Now his computer will not receive sound from the mic.  It shows up as a listed recording device, but will not give the visual display of hearing sound nor will it return sound when the "Listen to this device" option is selected under properties.

Things we have tried.

  • Unplugging and reseating the connection from the headphones to the amp (both ends) [No Change]
  • Unplugging and reseating the amplifier (USB) on the computer [No Change]
  • Rebooting the computer [No Change]
  • Unplugging, rebooting, then reseating the headphones [No Change]
  • Plugging the headphones into a different computer [Mic Worked!]

Now I know it's not the headphones. I think it is driver RELATED, but I can't find PC drivers for the headphones anywhere I trust.  I really don't know what else I can do to TROUBLESHOOT or solve the issue.  My only thought was trying to find the default drivers it is using and completely wipe them from that PC.  Is that a good next step?  Experts and Gurus... I seek your guidance.SkullCandy Support...Against my better judgement... I'll try this...

If it WORKS... I'll post results here for others to find and grovel at your feet. I knew they had support, but didn't think they'd help me.

I was more looking for creative troubleshooting ideas to see if I could isolate the problem.  I've done some initial leg work and can't really identify what the best next steps were.

I recognize your suggestion seems to be the most direct, just not was I was seeking.  I'm humble enough to admit when I'm being narrow minded and happy to concede when wrong.Good news!  It's fixed now.

My son (14) had run through the diagnostics process with me last night verbally.  Today when I got home from work I walked through the steps with him at his PC.  Specifically, I had him show me how he uninstalled the device.  That is where I found the discrepancy.

For this type of device, the headphones appeared in both the "Audio inputs and outputs" tree and the "Sound, video and game controllers" tree.  He had selected the former and uninstalled that driver.  This did not fix the issue.  Upon realizing this, I had him uninstall the drivers from the "Sound, video and game controllers" list and voila.  Upon reinstalling the drivers everything worked as intended.

As suspected the issue was with the driver.  Hopefully, this helps other people who run into this problem too.  Mostly when searching the web, all I could find were people who didn't realize their plug was TRRS.  This was a completely different issue. Quote from: SneakiNinja on July 13, 2018, 02:03:59 PM
didn't realize their plug was TRRS.

Tip, ring, ring, sleeve? YUP. I've seen that problem multiple times.

Funny stuff... here's the response from Skullcandy:

Quote
The link below contains basic troubleshooting and setup information regarding your gaming system.

https://www.skullcandy.com/support/product-setup-instructions/

Hopefully if you ever need the steps this will help. Please note that Skullcandy has discontinued all support of the Gaming headphones as we have discontinued them a few years ago.

Thank you for choosing Skullcandy

If you actually go to the link, there is nothing for PCs on the SLYR headset.


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