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Solve : Help I think my computers been hijacked??

Answer»

I have gone thru the steps listed on the "Read this before REQUESTING malware removal help" topic.
here are the results. Steps A, 1, 2 & 3 appear to have completed succesfully. The log from step 3 follows.



Step 4: Malwarebytes' Anti-Malware (MBAM)

The program runs, but when I try to Use the remove selected feature i recieve an error message "Malwarebytes encountered a problem and needs to close"

Step 5: Update Your Java (JRE)

Same message when I try to update JAVA.


As instructed i did not do step 6.



[recovering disk space -- attachment deleted by admin]You didn't post a HijackThis log.Here is the hijack this log

 http://www.savefile.com/files/1720609Looks fine. are you still having any problems?

Set a New Restore Point to prevent possible reinfection from an old one
Setting a new restore point AFTER cleaning your SYSTEM will enable your computer to roll-back to a clean working state if needed.

  • Go to Start > Programs > Accessories > System Tools and click System Restore
  • Choose the radio button marked Create a Restore Point on the first screen then click Next Give the Restore Point a name then click Create.
  • The new restore point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Next go to Start > Run and type Cleanmgr
  • Click OK
  • Click the More Options Tab.
  • Click Clean Up in the System Restore section to remove all previous restore points except the newly created clean one.
You can find instructions on how to enable and re-enable system restore here:

Windows XP System Restore Guide or Windows Vista System Restore Guide
.
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Use the Secunia Software Inspector to check for out of date software.
  • Click Start Now
  • Check the BOX next to Enable thorough system inspection.
  • Click Start
  • Allow the scan to finish and scroll down to see if any updates are needed.
  • Update anything listed.
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Important: You Need to Update Windows and Internet Explorer regularly to protect your computer from the malware and other security threats that are on the Internet. Go to Microsoft Windows Update and get all critical updates.

If you are running any Microsoft Office version go to the Office Update site and make sure you have at least all the critical updates installed (Free) Microsoft Office Update.

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Please keep these programs up-to-date and run them whenever you suspect a problem. A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall and scanning anti-spyware program at a time. Passive protectors, like SpywareBlaster can be run with any of them.

Here are some great FREE tools to help you keep from getting infected again. These tools use little or no resources so won't slow down your PC.

Concerned about Browser Security? Consider using Mozilla Firefox 3.0 with Adblock Plus and NoScript

To prevent unknown applications from being installed on your computer install WinPatrol 2008
* Using Winpatrol to protect your computer from malicious software

I suggest using SiteAdvisor. SiteAdvisor rates sites on business practices and spam. Safety ratings from McAfee SiteAdvisor are based on automated safety tests of Web sites.

SpywareBlaster - Secure your Internet Explorer to make it harder for ActiveX programs to run on your computer. Also stop certain cookies from being added to your computer when running Mozilla based browsers like Firefox.
* Using SpywareBlaster to protect your computer from Spyware and Malware
* If you don't know what ActiveX controls are, see here

Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future.

Also see Slow Computer? It May Not Be Malware for free cleaning/maintenance tools to help keep your computer running smooth.Thank you for your assistance. I assume you mean all virus' and spyware have been cleaned.

Unfortunatley I am still having a problem. Every time that I load internet explorer i receive the message, "Internet explorer has encountered a problem and needs to close."

After clicking the send error report buttion a box comes up that says thanks and to click here for more information. When I do  this it says windows needs to update. when i click this internet explorer shuts down.

Any suggestion which forum i should seek assistance on.

thanksTry re-installing IE 7

  • First go here to DOWNLOAD IE 7 to the desktop. (Don't install it yet)
  • Uninstall the version of IE you have installed now, to do so follow these steps:
    • Click Start
    • Click Control Panel
    • Double click Add or Remove Programs
    • Scroll down until you find Internet Explore
    • Then click Change/Remove, and follow the prompts.
    • Note: If you are unable to see IE7 in Add or Remove Programs follow these steps:
    • Click Start
    • Click Run
    • Type or copy and paste, into the text box:
    • %windir%\ie7\spuninst\spuninst.exe
    • Then Press Enter
    • Restart your computer.
      • Install the fresh version of Internet Explorer 7.
    [/list]Again thanks for your assistance but it did not eliminate the problem. Any other suggestions?Do you have an XP CD?

    If so, place it in your CD ROM drive and follow the instructions below:
    • Click on Start > Run and type sfc /scannow then press Enter (note the space between scf and /scannow)
      • Let this run undisturbed until the window with the blue  progress bar goes away
    SFC - Which STANDS for System File Checker, retrieves the correct version of the file from %Systemroot%\System32\Dllcache or the Windows installation source files, and then replaces the incorrect file.

    If you want to see what was replaced, right-click My Computer and click on Manage.
    In the new window that appears, expand the Event Viewer (by clicking on the + symbol next to it) and then click on System.when i insert the cd i recieve the folowing message:

    Windows File Protection


    Files that are required for windows to run properly must be copied to the DLL cacheDoes it let you copy the files? What options does it give you?It says to:  Insert your windows xp professional service pack 2 CD Now

    Then thr following buttons  retry,   more Info,    CancelAre you putting the CD in before starting the sfc /scannow?YesTry a Repair install.

    http://www.michaelstevenstech.com/XPrepairinstall.htm#RI


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