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Solve : Help! Missing sound card?!?

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I am going crazy!!!  Comcast came and swtiched my modem.  They installed thier software and I unistalled it from my control panel.

Since then, I have NO sound!  I can't update the driver, as there is no hardware detected!!!  I used Everest, but it didn't help.  I have been to Comcast, HP, ATI, Microsoft Update and AMD sites, no one seems to understand that it is the sound card ITSELF that is missing!

It's supposed to be an integraded sound card, but I'm not quite sure what that means!

AGGHHH! Please help!
  Quote

It's supposed to be an integraded sound card, but I'm not quite sure what that means!
Integrated sound card is a chip built into your motherboard.
So, when you go to Device Manager, there is nothing listed under "Sound, video, and game controllers"?
Do you have any entry under "Other devices", possibly with yellow exclamation mark?try unplugging the card and replug the card, check device manager, or............................ < hang up the phone >  The codecs are listed in the device manager, but when i go to properties, it shows no device as listed.

i've read at different sites to unplug-replug the sound card, but i literally have no idea what i'm doing inside that case!

it's driving me nuts though, no sound!Dang can't help ya you should really bring it to a expert. Like the GEEK SQUAD! lolztommy, you keep posting messages which are like "sorry I don't know the answer", I've counted about three or four. There are more respectable ways of getting your post count up!

mickjen, if you have an integrated sound controller, you don't have a sound card to unplug and plug in again. It's a chip FIXED on the motherboard. Did you get a CD of drivers with the PC?

Have you tried the "Find New Hardware" wizard?

You have not said what OS you are RUNNING.




XP Home Edition. 

No discs, no recovery anything, really.  I traded this computer, and the guy was a gamer.  Stripped off everything HP had originally installed.


Doesn't recognize any new hardware, and even when I downloaded the Realtek driver, it doesn't do anything.  For the sound card, it can't have a driver updated, becuz it thinks there is NO sound card.

I'm at my wits end!  It just happened this week, and I don't know why Comcast's internet app would change anything.  I had the software installed before, and removed it, with no problems. 

It wouldn't have anything to do with the new modem?! What kind of modem is it? A 56K dialup? A DSL? A cable modem? How does it connect? Is it inside the case or is it external?

You say it's an HP. If you can post the model number maybe there are drivers that can be downloaded. It may be that this is a coincidence, that your sound chip just happened to fail around the time that the new modem was installed.

On the other hand, HP have OEM motherboards and it may be that the plain vanilla Realtek driver won't cut it. There are plenty of forum threads around on the web from people with suddenly missing sound hardware on HPs. From some of the comments it happens to plenty of people. The t860 is one model I have seen mentioned. Is it a laptop or a desktop? Like I said, model number please!

If you run Belarc Advisor it should give some hardware INFORMATION.

http://www.belarc.com/free_download.html



Compaq Presario SR1802HM Desktop PC

Scientific Atlantic Cable modem


Version   EVEREST v2.20.405 
  Homepage   http://www.lavalys.com/ 
  Report Type   Quick Report 
  Computer   HOME-BB40C5FDFC (mickjen) 
  Generator   Home 
  Operating System   Microsoft Windows XP Home Edition 5.1.2600 (WinXP Retail) 
  Date   2007-10-29 
  Time   18:55 


Summary

--------------------------------------------------------------------------------
 
     
  Computer: 
   Computer Type   ACPI Uniprocessor PC 
   Operating System   Microsoft Windows XP Home Edition 
   OS Service Pack   Service Pack 2 
   DirectX   4.09.00.0904 (DirectX 9.0c) 
   Computer Name   HOME-BB40C5FDFC (mickjen) 
   User Name   Home 
   
  Motherboard: 
   CPU Type   AMD Sempron, 1790 MHz (9 X 199) 
   Motherboard Name   Unknown 
   Motherboard Chipset   ATI Radeon Xpress 200, AMD Hammer 
   System Memory   960 MB (PC3200 DDR SDRAM) 
   BIOS Type   Award (11/15/05) 
   Communication Port   ECP Printer Port (LPT1) 
   
  Display: 
   Video Adapter   ATI RADEON XPRESS 200 Series (256 MB) 
   Video Adapter   ATI RADEON XPRESS 200 Series (256 MB) 
   3D Accelerator   ATI Radeon Xpress 200 (RS480) 
   Monitor   HP vs15 flat panel monitor [NoDB] (CNC5430T9V) 
   
  Multimedia: 
   Audio Adapter   ATI SB450 - High Definition Audio Controller 
   
  Storage: 
   IDE Controller   ATI IDE Controller 
   IDE Controller   Standard Dual Channel PCI IDE Controller 
   Disk Drive   ST380011A (80 GB, 7200 RPM, Ultra-ATA/100) 
   Disk Drive   Generic USB SD Reader USB Device 
   Disk Drive   Generic USB MS Reader USB Device 
   Disk Drive   Generic USB SM Reader USB Device 
   Disk Drive   Generic USB CF Reader USB Device 
   Optical Drive   LITE-ON COMBO SOHC-4836K 
   SMART Hard Disks Status   OK 
   
  Partitions: 
   C: (NTFS)   69295 MB (59878 MB free) 
   D: (NTFS)   7 MB (5 MB free) 
   I: (FAT32)   6999 MB (393 MB free) 
   Total Size   74.5 GB (58.9 GB free) 
   
  Input: 
   Keyboard   Enhanced Mulmedia PS/2 Keyboard 
   Mouse   HID-compliant mouse 
   
  Network: 
   Network Adapter   Realtek RTL8139/810x Family Fast Ethernet NIC (71.192.13.115) 
   Modem   PCI Data Fax SoftModem with SmartCP 
   
  Peripherals: 
   Printer   Canon S820 
   Printer   Microsoft Office Document Image Writer 
   Printer   Microsoft XPS Document Writer 
   FireWire Controller   VIA VT6307 Fire IIM IEEE1394 Host Controller 
   USB1 Controller   ATI SB450 - USB Controller 
   USB1 Controller   ATI SB450 - USB Controller 
   USB2 Controller   ATI SB450 - USB 2.0 Controller 
   USB Device   QuickCam IM 
   USB Device   USB Human Interface Device 
   USB Device   USB Mass Storage Device 
   USB Device   USB Printing Support 
That is indeed an integrated sound device which means it is onboard the MBoard.
The drivers will be on your MBoard driver CD, just try re-installing them.No CDS, none!Can I get a motherboard cd anywhere?

HP sez I can order my recovery discs.  Which I would like to, get everything back to factory settings, and choose to unistall the things I want....

Seriously, is this a driver issue, or do I need to get a new sound card?Well, you should get your recovery disks, and get the system back to factory specs. Then you can see if the sound card is working. A PCI sound card will cost from around $10-$15 upwards, so it's not a big deal anyway. You can get a fairly decent one for around $40 - $60.



Arg!!!

I unistalled and reinstalled 3 different drivers, as instructed by HP.

Same *censored* error message....

Do I really have to get the discs?  or new card?

I can't reseat the motherboard?

Could it be dust? Anything I can do without having to spend money?


<<<---------- broke-*censored* college student here!     Buy a 20 dollar sound card. It can be installed and up and running in 15 minutes or less.


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