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Solve : HelpAssistant Folder Won't Go Away?

Answer»

While trying to clean-up some space on my computer, I noticed a folder called HelpAssistant that appeared to contain a copy of all the files/folders in my primary user account. After searching the forum and finding that others had been affected by similar PROBLEMS, I've tried various scans, all to no avail.

In addition to having the ISSUE with the HelpAssistant folder, my computer has been very sluggish since it was infected with the AV Soft VIRUS about 3 or 4 weeks ago. I USED MalwareBytes to clean that problem and it appeared to be SUCCESSFUL at the time.

Help Please!
From kn321
Fax ServerEdit: Thanks DragonMaster Jay.  With this infection, running any tools may cause the computer to become unbootable.

Please do the following:

Please download and save HelpAsst_mebroot_fix.exe

  • Double click to run the tool.
  • When complete, run mbr -f then reboot.
  • After reboot, provide the log.


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