Hi all! I have a website http://www.gamesfyi.2ya.com , and I get a LOT of comment messages... I want to setup a help desk system, but ONLY on this condition... MUST be FREE... I tried a program called BoldChat once, but I don't want an Instant Messaging application, but one that uses E-Mail, or stores it in a place that I can view it when I'm ready for it... Also, I am not great with web codes, so please keep it simple... Thanks!

[glb]FLAME[/glb]One possible solution is what is called a Dropbox, which is essentially a guestbook that only you can read. Either that or there are various ways of creating mailto: links in HTML forms.

Good old Webmonkey should be ABLE to help with that. www.webmonkey.comThanks CORROSIVE! I'll have a look around...

[glb]Flame[/glb]WELL, I looked around, and I found two programs that "caught my eye"... Ofcourse, then one that I want is hard to install.... lol ... Can someone help? The software that I want to install is: http://www.troubleticketexpress.com/trouble-ticket-setup.html ... I do not fully understand what to do, so if someone can help, that would be GREAT!  

[glb]Flame[/glb]I should also add that I do not know if the default settings will work... (See setup instructions #2) Also, I do not know how to upload files in ASCII mode... Can someone help?  

[glb]Flame[/glb]ASCII mode is just a setting in your FTP software.  You can have Binary, ASCII, or auto select.

GaryOk... I have software that uploads to my FTP server, but I do not know how to upload that as ASCII... Can I just use Notepad to format it to ASCII, and upload the notepad file?

[glb]Flame[/glb]It's not the file type it is the transfer type.  

What FTP software are you using?

Actually, I am using a webiste builder... It is calld IBM Home Page Builder... There is a part of that software called File Transfer, but I have never used it... Should I see what it does? (So I can see if ASCII is compatible)

[glb]Flame[/glb]Couldn't hurt.  It does transfer via FTP and it probably auto senses what method to use.Alright, I'll try it now.... I'll be back with the results...

[glb]Flame[/glb]Ok... I KNOW how to upload my files correctly now!    However, I now have a NEW problem.... How do I create a "scripts directory" on my web server? Is that basically a folder?

[glb]Flame[/glb]Yep, directory is the old term for folder.  They changed the term to folder to make it more "user friendly".  Use your website management tools or your IBM software can probably handle it.

Alright, thanks for the info! Let me try it out...  

[glb]Flame[/glb]Well.... Looks like I'm in trouble now... My host does NOT allow users to upload the file extensions that I need to the server, so I can't upload these files until I SWITCH servers...    Thanks for your help anyway! (At least I know what to do in the future)

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