|
Answer» I hope this is the proper area for this line of questioning.
Edit: right now, I am at the point where I would be willing to use my restoration disk and lose tons of data, but A) I of course have somehow misplaced it and B) I doubt it would work anyway since I can't get the drive to properly read from CDs anyway. ::Sigh:: There has GOT to be a way to fix this. It DOES aknowledge that the drives exist. They just aren't accessable for some unknown reason.
Anyway, I am having a strange problem. It seems like two or THREE problems, but they are probably related.
1. My DVD/CD R Drive has stopped working properly. It won't read anything that is put into it properly, be it a game CD or DVD or a movie DVD. The icon, when a game disk is in it, appears as a "broken link" kind of icon if you know what I mean. I will post a screen shot. Strangely enough, the computer claims that the device is "working properly".
2. I keep getting an error message whenever I try to access my external hard drive saying that the drive is not accessable and that access is denied.
3. I am also getting the same error message as described in number 2 when I try to hook my Mp3 player up to my PC. So its as if there is something wrong with anything that could be seen as "removable storage".
This only started happening a few hours ago. I restarted my computer, and boom, I had the problem. I had been playing the game "Oblivion" just fine a few hours before, and a few hours before that, I had no trouble accessing my Seagate external hard drive. I would certainly appreciate help in CORRECTING this fairly serious problem.
Screen shot of the icons found in "My Computer". The one circled in read is the external drive, the one circled in black is the DVD/CD R with a disk inside it (Knights of the Nine Oblivion Expansion Pack disk). Also, is my disk drive supposed to be listed under "removable storage" while the one that is actually removable storage is up with the C drive icon?
This one is of the access denied error message I get when I try to access my Seagate.
And here are my DVD/CD R properties claiming that everything is working fine. It also shows what kind of disk drive it is.
Anyway, I would appreciate any help I can get in correcting this serious problem. Thank you in advance.
Here is my system information from a DAL scan, if it will help at all:
-------------------------------------------------------
OS Information:
PropertyValue
OS Name Microsoft Windows XP Professional|C:\WINDOWS|\Device\Harddisk0\Partition1
Service Pack 2.0
OS Manufacturer Microsoft Corporation
Windows Directory C:\WINDOWS
Processor:
PropertyValue
Current Clock Speed 1862
Description x86 Family 6 Model 15 Stepping 2
Manufacturer GenuineIntel
Name Intel(R) Core(TM)2 CPU 6300 @ 1.86GHz
Current Clock Speed 1862
Description x86 Family 6 Model 15 Stepping 2
Manufacturer GenuineIntel
Name Intel(R) Core(TM)2 CPU 6300 @ 1.86GHz
Memory (RAM):
PropertyValue
Bank Label Bank0/1
Capacity 536870912
Bank Label Bank4/5
Capacity 536870912
Total Memory Deteced in Hardware: ~1024 MB
Memory Reported to Operating System: 1006MB
Disk Drives:
PropertyValue
Description Disk drive
Manufacturer (Standard disk drives)
Model ST3250820AS
Media Type Fixed hard disk media
Size 250056737280 (~233 GB)
Number of Partitions 3
Description Disk drive
Manufacturer (Standard disk drives)
Model ST380011 A USB Device
Media Type Fixed hard disk media
Size 80023749120 (~75 GB)
Number of Partitions 1
Installed Printers:
PropertyValue
Name PDF Master
Port Name LPT1:
Default True
Driver Name wpedrv
Name Fax
Port Name SHRFAX:
Default False
Driver Name Microsoft Shared Fax Driver
Motherboard:
PropertyValue
Manufacturer Acer
Model
Name Base Board
Part Number
Product FQ965M
Serial Number 04EG71001381
Version
BIOS:
PropertyValue
Manufacturer Phoenix Technologies, LTD
Name Phoenix - AwardBIOS v6.00PG
Release Date 20070330000000.000000+000
Version ACRSYS - 42302e31
Monitor:
PropertyValue
Description NEC MultiSync FE700+
Name NEC MultiSync FE700+
Screen Height 768
Screen Width 1024
Keyboard:
PropertyValue
Description USB Human Interface Device
Pointing Device:
PropertyValue
Manufacturer (Standard system devices)
Name USB Human Interface Device
Sound Card:
PropertyValue
Manufacturer Realtek
Description Realtek High Definition Audio
Device ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_105BE619&REV_1000\4&2ADB490C&0&0201
Manufacturer NCH Swift Sound
Description SoundTap Recorder
Device ID ROOT\MEDIA\0000
Video Card:
PropertyValue
Adapter Compatibility NVIDIA
Adapter RAM 268435456
Description NVIDIA GeForce 8600 GT
Installed Display Drivers nv4_disp.dll
Driver Version 6.14.11.0095
Driver Date 3/7/2007 12:49:00 PM
Video Mode Description 1024 x 768 x 4294967296 colors
DirectX Installation:
PropertyValue
Modem:
PropertyValue
Model Lucent Win Modem
Name Lucent Win Modem
Network Adapters:
PropertyValue
Description Intel(R) 82566DM Gigabit Network Connection - Packet Scheduler Miniport
Description Packet Scheduler Miniport
Description WAN Miniport (ATW)
Description Actiontec Gateway
Description Packet Scheduler Miniport
External Ports:
PropertyValue
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator USB0
External Reference Designator USB1
Expansion Slots:
PropertyValue
Slot Designation PCI0
Slot Designation PCI1
Slot Designation PCI2
Slot Designation PCI3
-------------------------------------------------------If the optical drive is having issues Windows by nature will also struggle with reading /assigning drive letters to other drives...
To diagnose this remove the dvd drive and try it in another machine...if it still has issues then it needs to be replaced.
And if I replace it, if that is what is needed, everything else will function properly?
I just don't get how it could work before a restart and then stop working after a restart, if its a problem with the disk drive itself. As my screen shot above shows, the drive does indicate what disk is inside it. If I put a DVD copy of "The Birds" in it, it shows in the icon that "The Birds" is in the drive. If I put my Oblivion disk in there, it shows that Oblivion is in the drive. It just doesn't read it or show the proper icon. Instead, it shows that "broken link" looking icon.
I hope its a simple matter to put it on my old computer. I will have to take the old one out of my old PC to do this. I hope I do not screw anything up even further. Thanks for your suggestion. Here is some further INFO. I took the advice of the troubleshooter, and uninstalled and then reinstalled the plug and play drivers, which of course did not help. But when I did that, the icon for the drive looked like this until I clicked on it:
Does this have any special significance other than the obvious fact that the drive is not working right?Have you tested it in another machine yet ? ?
Quote from: patio on December 14, 2007, 03:19:30 PM Have you tested it in another machine yet ? ?
No, not yet, sorry, for me that is going to be a major production, so I have to wait until tommorow, but in the mean time, I have been trying other things. I will post again once I have given it a shot. Thanks again.
Edit: I have discovered that it DOES work while in diagnostic mode. Do you think that I should still try it on my old PC? So this must be some sort of error. Its GOT to be fixable. I just need to know HOW to fix it. I am also getting a strange error message when I use msconfig to change the start up options saying that I may need to log into an administrator account to make changes, yet this IS my administrator account, and I have no others at this time. The changes seem to get made anyway, though. How is the CDRom listed in Device Manager ? ?
Right click it and select Remove and re-boot...
This may or may not make a difference.Well, its all moot now. I discovered, through my Acer "Empowering Technology" program that I had a partition set aside so that I could recover the factory shipped state of the PC without a disk. I WENT ahead and did that and everything is working fine. TY for taking the time to try to help me, Patio.You're more than Welcome...stop by anytime !
|
