Have 4600 HP Scanner. Installed and used it once with my HP 4500 series laptop. Now fails to work. Would there be a non-compatibility issue with recent Microsoft XP updates? I reloaded 3 times and desktop icon will not bring up program. Button on scanner will allow automatic scanning to pdf files, but I need control options for images.

Don't KNOW where to start. Tips?? Thanks, DennisWhere to start?

Current drivers/sowftware from HP:

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&jumpid=reg_R1002_USEN&product=303777&dlc=en#

FAQ for that product:

http://h10025.www1.hp.com/ewfrf/wc/solveCategory?lc=en&cc=us&dlc=en&product=303777&os=228&jumpid=reg_R1002_USEN

Contact HP directly info on the right side of page under "Other support options"

GX-1, thank you for taking the time to offer assistance. I went through the sites you listed, downloaded a missing Active X component and downloaded HP's diag. software. Used their diag. of my computer which last SAID EVERYTHING was installed OK and complete.

I click on desktop icon for scanner and it does not "find" the scanner software. A few other oddities persist as well. I just un-installed absolutely everything....again.

This afternoon I will re-install the software again, hoping the now-present hp diag. will monitor it all.

DennisIf that doesn't work, don't hesitate to contact their support by e-mail or phone. Others have reported them to be helpful. I would be interested as to what the problem was, when this is all resolved.Thanks again. Well, I just reloaded >everything< once again after one little updage from hp. I can make it work now. However, their desktop icon/shortcut, "hp Director," which is their scanner starting point, won't come up. Double click, my hard drive works about 15 seconds, and nothing. But if I double click on their companion icon, hp Photo imaging, I get their, "photo gallery, etc.," software and I can successfully access the scanner there.

I think it is just not right yet.

Don't know why the basic Director shortcut will not work.

Have not called them yet. Was trying to do all my homework first.

DennisWell, now that I did everything I could here, I took your other advice and used the hp site contact info. Went into their Cisco on-line, "chat," with their tech.

The short story is...they have an incompatability issue between that scanner's software and MicroSoft/InternetExployer. Especially, (or maybe only) IE version 7. What I was seeing all along was just what many, many other scanner users were seeing with their model 4600.

Apparently, when I double clicked on the shortcut, it did bring it up, just hidden. So the work-around is to hit alt and space, minimize, then, "restore," that program once it is visable in the lower screen bar.

Works. Long version though.

He did COMMENT that downloading their scanner software version 7 would make it work right, but that software was a generic, or for another scanner model, but is compatable. With it, Director disappears and another icon name appears.

I'll stick with the work-around for now.

Thanks again; sometimes a kick in the right direction is all this stuff requires.

DennisI am glad you got the issue resolved. Thanks for posting back.