uninstall the scanner.......from the device manager....and uplug it.....now reboot pc........and remove the software for it....shutdown pc///reboot ...........now load the software first.......and then attach the scanner...see if it works...........i have see this problem before with hp/scanners /printers.......you could also run a scanner test....GO to the control panel......click the scanner/camera icon.....and test it.....Fed & merlin_2

Thanks to both of you for your help with my scanner problems once again:)

However, I tried all that you suggested and it just won't come to the AID of the party, so have invested in a u-beaut all-in-one HP 2355 scanner.
I've had no problems installing it and it's working like a dream, so I do think my older scanner had had its day.

We tried my old one again on the Dell computer and it WORKED 4 times then gave up the ghost.

Anyway, you tried your very best to help and I'm very GRATEFUL to you, so thank you again:)
judy



Thanks for the feedback