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Solve : i need command help?

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this comp I am working on is completely messed up.  I have TRIED to reload windows but when it gets started it freezes up and have to close or ignore that message and it just completely blanks out.  I know i need to do a complete system restore but there is a file that i need to backup in mydocuments THATS extremely important.  I have to do this i assume through DOS because windows will not boot at all.  The A drive is not wanting to write anything what do I do?First thing to do is tell us something about your pc.   For EXAMPLE your OS, hardware configuration, do you have a legitimate copy of your OS cd :-?  Are you trying to boot up from a bootdisk, if so which one.  What is your file system NTFS vs Fat32 vs Fat16 :-?  

Very hard to advise if we don't know what we're trying to debug.  Give as much info as you can, too little is almost useless, too much is better.



dusty it is a Compaq prescario 7470  operating on win 98 with fat32 or should I say used to operate on win98 now it does good to go to dos
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First thing to do is tell us something about your pc.   For example your OS, [highlight]hardware configuration, do you have a legitimate copy of your OS cd :-?  Are you trying to boot up from a bootdisk, if so which one. [/highlight] What is your file system NTFS vs Fat32 vs Fat16 :-?  


Please answer the highlighted questions

Can you boot from a floppy? If not, boot from the CD. You might have to go into bios and change the boot order. Booting from the floppy defaults to 'with cdrom support' and the CD has that as option 2.i've tried booting from the cd and it will not boot the only thing i can try to get the cd to do is to REINSTALL windows and not even a minute after setup is running it gives me an illegal operation message and crashes.When you boot from the CD select option 2. If you don't select an option it defaults to running setup.


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