Solve : Installing Texas Instruments 3 port firewire card?

1.	Solve : Installing Texas Instruments 3 port firewire card?
Answer» Hi, I am trying to install a "OHCI 1.1, 1394a Link Layer Controller integrated with a 1394a, 400Mbps, 3-port Physical Layer (PHY) (TSB43AB23) from Texas Instruments. clicky Unfortunately, after having reformatted the system, the device GIVES an error code 10, saying it does not share resources because it has not been activated. The person who first installed it got it working by accident, so he told me. Unfortunately, Texas Instruments does not provide drivers for this card. They rely on it being autodetected and installed by Windows. This it does, it just can't use it. Tried the following: Reinstalling device Moving it to a different PCI slot The device has never worked properly, it actually stopped working a few days before the PC was reformatted. Any ideas?No one's got a clue?If the problem is such that it has never worked properly, have you considered making use of your warranty? Have you tried emailing TI support about this?Texas Instruments require you to fill out a ridicilously large amount of personal information before you're allowed to contact them. However, if someone could give me the TI technical support E-mail adress, that would help. And I have no idea if the device is still under warranty, even if it is traded in for a new one, there is no quarantee that it will work. It has worked before.With that history and that support, I would move to another device quickly OR follow the laborious TI support protocol if you want to get that working.Quote Texas Instruments require you to fill out a ridicilously large amount of personal information before you're allowed to contact them. I see what you mean! Quote However, if someone could give me the TI technical support E-mail adress, that would help. Have you tried [emailprotected]? Quote And I have no idea if the device is still under warranty, even if it is traded in for a new one, there is no quarantee that it will work. It has worked before. I'm just bothered about this "no drivers" issue. Have you gone back to the vendor about this? How can anyone say there are no drivers? I'm a bit confused now about whether it has worked or not - you did say in your first post, "The device has never worked properly". If it has worked properly in the past, then are you prepared to do the ultimate to get it working? i.e. reinstall Windows. I would think that's your best shot, if indeed the Firewire drivers are part of Windows' device library.The firewire card was installed by someone else, he told me he accidently got it to work by switching PCI slots a few times and after a while, the card, along with Windows XP stopped working so I reformatted it and now the card will be detected, but it can not be assigned resources. I think the card may have been damaged by inept HANDLING. As for the drivers part: TI seems conceited enough to trust Microsoft to supply the end-user with drivers. Quote Have you tried [emailprotected]? I can give that a try, is it a verified adress? Quote is it a verified adress? No, just an educated guess! Good guess. I've got a confirmation E-mail from them. Is there any way to obtain E-mail adresses from a webpage such as the TI support page without actually submitting any information? Sometimes it can be found in the source code, but not always. It helps against compulsory registration.If the email address is not embedded in the source code, then it may be possible to obtain the email address USING some "alternative TECHNIQUES". Those techniques tend to be time-consuming and illicit. But you're onto a fairly safe bet, adding "support" to the domain name.Much obliged. I'll let know if TI DECIDES to respond when you skip their reg. form.They took the liberty of mailing me their registration list. How helpful.

Answer»

Hi,

I am trying to install a "OHCI 1.1, 1394a Link Layer Controller integrated with a 1394a, 400Mbps, 3-port Physical Layer (PHY) (TSB43AB23) from Texas Instruments. clicky

Unfortunately, after having reformatted the system, the device GIVES an error code 10, saying it does not share resources because it has not been activated.

The person who first installed it got it working by accident, so he told me.

Unfortunately, Texas Instruments does not provide drivers for this card. They rely on it being autodetected and installed by Windows. This it does, it just can't use it.

Tried the following:

Reinstalling device
Moving it to a different PCI slot

The device has never worked properly, it actually stopped working a few days before the PC was reformatted.

Any ideas?No one's got a clue?If the problem is such that it has never worked properly, have you considered making use of your warranty? Have you tried emailing TI support about this?Texas Instruments require you to fill out a ridicilously large amount of personal information before you're allowed to contact them. However, if someone could give me the TI technical support E-mail adress, that would help.

And I have no idea if the device is still under warranty, even if it is traded in for a new one, there is no quarantee that it will work. It has worked before.With that history and that support, I would move to another device quickly OR follow the laborious TI support protocol if you want to get that working.Quote

Texas Instruments require you to fill out a ridicilously large amount of personal information before you're allowed to contact them.

I see what you mean!

Quote

However, if someone could give me the TI technical support E-mail adress, that would help.

Have you tried [emailprotected]?

Quote

And I have no idea if the device is still under warranty, even if it is traded in for a new one, there is no quarantee that it will work. It has worked before.

I'm just bothered about this "no drivers" issue. Have you gone back to the vendor about this? How can anyone say there are no drivers?

I'm a bit confused now about whether it has worked or not - you did say in your first post, "The device has never worked properly". If it has worked properly in the past, then are you prepared to do the ultimate to get it working? i.e. reinstall Windows. I would think that's your best shot, if indeed the Firewire drivers are part of Windows' device library.The firewire card was installed by someone else, he told me he accidently got it to work by switching PCI slots a few times and after a while, the card, along with Windows XP stopped working so I reformatted it and now the card will be detected, but it can not be assigned resources.

I think the card may have been damaged by inept HANDLING.

As for the drivers part: TI seems conceited enough to trust Microsoft to supply the end-user with drivers.

Quote

Have you tried [emailprotected]?

I can give that a try, is it a verified adress?

Quote

is it a verified adress?

No, just an educated guess!
Good guess.

I've got a confirmation E-mail from them. Is there any way to obtain E-mail adresses from a webpage such as the TI support page without actually submitting any information? Sometimes it can be found in the source code, but not always. It helps against compulsory registration.If the email address is not embedded in the source code, then it may be possible to obtain the email address USING some "alternative TECHNIQUES". Those techniques tend to be time-consuming and illicit.

But you're onto a fairly safe bet, adding "support" to the domain name.Much obliged. I'll let know if TI DECIDES to respond when you skip their reg. form.They took the liberty of mailing me their registration list.

How helpful.

Solve : Installing Texas Instruments 3 port firewire card?

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