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Answer» I have no idea what to do. My computer keeps going to BSOD and restarting. I tried to search why, but it only stays on for maybe 1 or 2 minutes before it simply goes to the BSOD and restarts again. I don't even have time to read the screen and see what the error codes are or anything. I only have my grandsons laptop to do trouble shooting so any thoughts or ideas are appreciated. I've checked all the CONNECTIONS, appear to be solid and intact, and I don't know what happened prior as I was sleeping and the wife was playing a game (probably on facebook) and all of sudden it went to bsod and keeps doing it. thanks in advance1) What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?
2) Download BlueScreenView: http://www.nirsoft.net/utils/blue_screen_view.html unzip downloaded file and double click on BlueScreenView.exe to run the program. when scanning is done, go to EDIT - Select All Go to FILE - SAVE Selected Items, and save the report as BSOD.txt Open BSOD.txt in Notepad, copy all of the content, and paste it into your next replyAs far as I am aware nothing new was added, changed, or anything, but then again, I was asleep after work. But I couldn't find anything. Just for info, the computer hasn't shut down this time but here is the file.
================================================== Dump File : 071115-13026-01.dmp Crash Time : 7/11/2015 12:24:13 PM Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA Bug Check Code : 0x00000050 Parameter 1 : fffff8a0`0626cbfc Parameter 2 : 00000000`00000000 Parameter 3 : fffff880`0585a434 Parameter 4 : 00000000`00000000 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+748c0 File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.18869 (win7sp1_gdr.150525-0603) Processor : x64 Crash Address : ntoskrnl.exe+748c0 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\071115-13026-01.dmp Processors Count : 8 Major Version : 15 Minor Version : 7601 Dump File Size : 276,864 Dump File Time : 7/11/2015 12:25:38 PM ==================================================
================================================== Dump File : 071115-12932-01.dmp Crash Time : 7/11/2015 12:16:05 PM Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA Bug Check Code : 0x00000050 Parameter 1 : fffff8a0`05a8affe Parameter 2 : 00000000`00000000 Parameter 3 : fffff880`06a66560 Parameter 4 : 00000000`00000000 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+748c0 File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.18869 (win7sp1_gdr.150525-0603) Processor : x64 Crash Address : ntoskrnl.exe+748c0 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\071115-12932-01.dmp Processors Count : 8 Major Version : 15 Minor Version : 7601 Dump File Size : 276,864 Dump File Time : 7/11/2015 12:17:30 PM ==================================================
================================================== Dump File : 071115-19453-01.dmp Crash Time : 7/11/2015 12:10:51 PM Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA Bug Check Code : 0x00000050 Parameter 1 : fffff8a0`0fec5ffe Parameter 2 : 00000000`00000000 Parameter 3 : fffff880`047c0560 Parameter 4 : 00000000`00000000 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+748c0 File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.18869 (win7sp1_gdr.150525-0603) Processor : x64 Crash Address : ntoskrnl.exe+748c0 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\071115-19453-01.dmp Processors Count : 8 Major Version : 15 Minor Version : 7601 Dump File Size : 276,864 Dump File Time : 7/11/2015 12:12:24 PM ==================================================
================================================== Dump File : 071115-14757-01.dmp Crash Time : 7/11/2015 12:03:47 PM Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA Bug Check Code : 0x00000050 Parameter 1 : fffff8a0`0e377ffe Parameter 2 : 00000000`00000000 Parameter 3 : fffff880`069bf560 Parameter 4 : 00000000`00000000 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+748c0 File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.18869 (win7sp1_gdr.150525-0603) Processor : x64 Crash Address : ntoskrnl.exe+748c0 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\071115-14757-01.dmp Processors Count : 8 Major Version : 15 Minor Version : 7601 Dump File Size : 276,864 Dump File Time : 7/11/2015 12:05:13 PM ==================================================
================================================== Dump File : 071115-14835-01.dmp Crash Time : 7/11/2015 11:54:55 AM Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA Bug Check Code : 0x00000050 Parameter 1 : fffff8a0`0ecafbfc Parameter 2 : 00000000`00000000 Parameter 3 : fffff880`05565434 Parameter 4 : 00000000`00000000 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+748c0 File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.18869 (win7sp1_gdr.150525-0603) Processor : x64 Crash Address : ntoskrnl.exe+748c0 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\071115-14835-01.dmp Processors Count : 8 Major Version : 15 Minor Version : 7601 Dump File Size : 276,864 Dump File Time : 7/11/2015 11:56:01 AM ==================================================
================================================== Dump File : 071115-24585-01.dmp Crash Time : 7/11/2015 11:49:46 AM Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA Bug Check Code : 0x00000050 Parameter 1 : fffff8a0`0e0ecffe Parameter 2 : 00000000`00000000 Parameter 3 : fffff880`04284560 Parameter 4 : 00000000`00000000 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+748c0 File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.18869 (win7sp1_gdr.150525-0603) Processor : x64 Crash Address : ntoskrnl.exe+748c0 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\071115-24585-01.dmp Processors Count : 8 Major Version : 15 Minor Version : 7601 Dump File Size : 276,864 Dump File Time : 7/11/2015 11:51:08 AM ==================================================
================================================== Dump File : 071115-23540-01.dmp Crash Time : 7/11/2015 11:44:19 AM Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA Bug Check Code : 0x00000050 Parameter 1 : fffff8a0`0f2b6bfc Parameter 2 : 00000000`00000000 Parameter 3 : fffff880`05503434 Parameter 4 : 00000000`00000000 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+748c0 File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.18869 (win7sp1_gdr.150525-0603) Processor : x64 Crash Address : ntoskrnl.exe+748c0 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\071115-23540-01.dmp Processors Count : 8 Major Version : 15 Minor Version : 7601 Dump File Size : 276,864 Dump File Time : 7/11/2015 11:45:43 AM ==================================================
================================================== Dump File : 071115-21871-01.dmp Crash Time : 7/11/2015 11:39:25 AM Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA Bug Check Code : 0x00000050 Parameter 1 : fffff8a0`0cea7ffe Parameter 2 : 00000000`00000000 Parameter 3 : fffff880`05491560 Parameter 4 : 00000000`00000000 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+748c0 File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.18869 (win7sp1_gdr.150525-0603) Processor : x64 Crash Address : ntoskrnl.exe+748c0 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\071115-21871-01.dmp Processors Count : 8 Major Version : 15 Minor Version : 7601 Dump File Size : 276,864 Dump File Time : 7/11/2015 11:40:41 AM ==================================================
================================================== Dump File : 071115-19858-01.dmp Crash Time : 7/11/2015 11:33:53 AM Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA Bug Check Code : 0x00000050 Parameter 1 : fffff8a0`05764ffe Parameter 2 : 00000000`00000000 Parameter 3 : fffff880`0425c560 Parameter 4 : 00000000`00000000 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+748c0 File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.18869 (win7sp1_gdr.150525-0603) Processor : x64 Crash Address : ntoskrnl.exe+748c0 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\071115-19858-01.dmp Processors Count : 8 Major Version : 15 Minor Version : 7601 Dump File Size : 276,864 Dump File Time : 7/11/2015 11:35:17 AM ==================================================
================================================== Dump File : 071115-19546-01.dmp Crash Time : 7/11/2015 11:28:36 AM Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA Bug Check Code : 0x00000050 Parameter 1 : fffff8a0`044b8bfc Parameter 2 : 00000000`00000000 Parameter 3 : fffff880`054bc434 Parameter 4 : 00000000`00000000 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+748c0 File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.18869 (win7sp1_gdr.150525-0603) Processor : x64 Crash Address : ntoskrnl.exe+748c0 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\071115-19546-01.dmp Processors Count : 8 Major Version : 15 Minor Version : 7601 Dump File Size : 276,864 Dump File Time : 7/11/2015 11:30:09 AM ==================================================
================================================== Dump File : 071115-19827-01.dmp Crash Time : 7/11/2015 11:23:17 AM Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA Bug Check Code : 0x00000050 Parameter 1 : fffff8a0`0441effe Parameter 2 : 00000000`00000000 Parameter 3 : fffff880`0517c560 Parameter 4 : 00000000`00000000 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+748c0 File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.18869 (win7sp1_gdr.150525-0603) Processor : x64 Crash Address : ntoskrnl.exe+748c0 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\071115-19827-01.dmp Processors Count : 8 Major Version : 15 Minor Version : 7601 Dump File Size : 276,864 Dump File Time : 7/11/2015 11:24:52 AM ==================================================
================================================== Dump File : 071115-21106-01.dmp Crash Time : 7/11/2015 11:17:57 AM Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA Bug Check Code : 0x00000050 Parameter 1 : fffff8a0`0456cffe Parameter 2 : 00000000`00000000 Parameter 3 : fffff880`0668f560 Parameter 4 : 00000000`00000000 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+748c0 File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.18869 (win7sp1_gdr.150525-0603) Processor : x64 Crash Address : ntoskrnl.exe+748c0 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\071115-21106-01.dmp Processors Count : 8 Major Version : 15 Minor Version : 7601 Dump File Size : 276,864 Dump File Time : 7/11/2015 11:19:32 AM ==================================================
================================================== Dump File : 071115-26161-01.dmp Crash Time : 7/11/2015 11:12:17 AM Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA Bug Check Code : 0x00000050 Parameter 1 : fffff8a0`1fcedffe Parameter 2 : 00000000`00000000 Parameter 3 : fffff880`06c8e560 Parameter 4 : 00000000`00000000 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+748c0 File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.18869 (win7sp1_gdr.150525-0603) Processor : x64 Crash Address : ntoskrnl.exe+748c0 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\071115-26161-01.dmp Processors Count : 8 Major Version : 15 Minor Version : 7601 Dump File Size : 276,864 Dump File Time : 7/11/2015 11:14:06 AM ==================================================
thanksFirst thing you want to do is check your ram: download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility
Also, you should run a diagnostic on your hd: http://www.tacktech.com/display.cfm?ttid=287 Make sure you select the tool which is APPROPRIATE for the brand of your hard drive. Depending on the program, it'll create bootable floppy, or bootable CD. If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), to make the CD bootable. For Toshiba drives, see here: http://sdd.toshiba.com/main.aspx?Path=ServicesSupport/FujitsuDrivesUSandCanada/SoftwareUtilities#diagnostic okay thanks, I'll get back to you when I get the chance, kind of busy...thanksJust a quick follow up. I'm still going to do the steps above, assuming i can figure out who makes my hard drive, i've looked but all it says is standard disk (it's a dell xps that i have). But I shut the system down, and turned it back on later, and it's been running w/o a bsod for about 6 hours now. So i don't know what the problem was/is, maybe i'll know more after doing the above steps, but thanks again for all the input. Your HD manufacturer and model should be listed in Device Manager (CONTROL Panel). For a comprehensive list of installed components and software, download, install and run Belarc Advisorgetting ready to work on above tasks. how do I know which memtest to use, and according to belarc my harddrive is arrayo but I didn't see that listed. this is so weird, cuz it was working fine the other night and when I first downloaded belarc it went to a blue screen, but today, belarc worked just fine, and this time when I first tried to post this msg it went to blue screen. oh well, i'll work on the above tasks first. thanks. Never heard of arrayo. Look in Device Manager - what does it list as your hd? that's what it says in device manager as well, when I click it , just says standard disk driveOkay. Well you can try the dos version of the WD utility or you can just do the following (which isn't as comprehensive, but it's better than nothing):
Right-click on a command prompt icon and open as administrator. In the command prompt window type: chkdsk /r (then press ENTER). You'll be told the disk is in use and asked if you want to run checkdisk on the next boot. Say yes, exit the command prompt window, and reboot."arrayo" is probably "Array0" which is something of a pseudo-device created when your HDD is on a RAID Array.
From what I can find it seems that Dell XPS systems come preconfigured with two hard disks as part of a BIOS-level RAID Array. This would explain why it would be listed and detected as "array0".
I've tried to find what brand of HDD they use but they don't appear to have it listed anywhere.Thanks BCokay thanks, i'll be working on the steps then.okay, got the memtest done, said no errors. MOVING to the next step. thanks
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